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GHX teams have resolved the issue that impacted IBR order processing beginning on September 7, at 8:42 PM MT. Affected orders have been reprocessed, and all orders are being processed in real time.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 08, 2026 - 13:03 MDT
Monitoring
Dear GHX Customer,
GHX teams have implemented a fix for an issue impacting IBR order processing that began on September 7, at 8:42 PM MT. Affected orders are now being reprocessed; however, due to the number of affected transactions, it may take some time for these documents to be processed and made available in your system.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 08, 2026 - 08:53 MDT
Update
Dear GHX Customer,
GHX is continuing to investigate a temporary disruption affecting the GHX Exchange. Customers may see an increase in failed Purchase Orders processing through IBR (Intelligence Business Rules) beginning September 7, at 8:42 PM MT. Once the issue is resolved, these will be automatically reprocessed. Teams are engaged and are actively working to identify and resolve the root cause. We will continue to provide frequent updates on the issue.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 08, 2026 - 08:05 MDT
Update
Dear GHX Customer,
GHX is continuing to investigate a temporary disruption affecting the GHX Exchange. Customers may see an increase in failed Purchase Orders processing through IBR (Intelligence Business Rules) beginning September 7, at 8:42 PM MT. Once the issue is resolved, impacted transactions will be automatically reprocessed. Teams are engaged and are actively working to identify and resolve the root cause. We will provide updates as more information becomes available.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 08, 2026 - 07:17 MDT
Investigating
Dear GHX Customer,
GHX is currently investigating a temporary disruption with the GHX Exchange affecting a subset of Purchase Orders processing through IBR (Intelligence Business Rules), beginning September 7, at 8:42 PM MT. Teams are engaged and are actively working to identify and resolve the root cause. We will provide updates as more information becomes available.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 08, 2026 - 05:08 MDT
This incident affected: Exchange Transaction Processing and IBR (Intelligent Business Rules).