Obtain information regarding the status of GHX products and subscribe to receive alerts regarding GHX product status by clicking the "Subscribe to Updates" button.
Get email notifications whenever GHX - Customer Status - All creates, updates or resolves an incident.
Get text message notifications whenever GHX - Customer Status - All creates or resolves an incident.
All duplicate invoices that were delivered to a subset of eInvoicing Provider Customers have been corrected and any affected providers have been contacted directly and provided a list of duplicated invoices.
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.
Thank you,
GHX Customer Care Team
Posted Apr 19, 2024 - 19:57 MDT
Monitoring
Dear GHX eInvoicing Customer,
We have identified that duplicate invoices may have been delivered to a subset of eInvoicing Provider Customers. The GHX Customer Care team has identified the duplicated documents and we are working to get them corrected. Going forward, we will be communicating directly with the affected providers and providing a list of duplicated invoices.
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.
Thank you,
GHX Customer Care Team
Posted Apr 19, 2024 - 14:59 MDT
This incident affected: eInvoicing Provider - Application.