Monitoring - Dear GHX Customer,
GHX teams have resolved the issue that impacted IBR order processing beginning on September 7, at 8:42 PM MT. Affected orders have been reprocessed, and all orders are being processed in real time. As a result of actions needed to resolve this incident, some IBR customers may notice some changes when searching for items within IBR. Additional communications will be sent to affected customers regarding the differences they may experience in IBR item search.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you,
GHX Customer Care Team
Sep 08, 2026 - 13:08 MDT
GHX teams have resolved the issue that impacted IBR order processing beginning on September 7, at 8:42 PM MT. Affected orders have been reprocessed, and all orders are being processed in real time. As a result of actions needed to resolve this incident, some IBR customers may notice some changes when searching for items within IBR. Additional communications will be sent to affected customers regarding the differences they may experience in IBR item search.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you,
GHX Customer Care Team
Sep 08, 2026 - 13:08 MDT
About This Site
Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.
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Operational
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Procure
Operational
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Operational
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Operational
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Operational
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Operational
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Operational
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Operational
Vendormate Credentialing
Operational
Vendormate Vendor Manager
Operational
Vendormate Contract Manager Xpert
Operational
Vendormate Compliance Document Manager
Operational
MetaTrade
Operational
My Exchange Website
Operational
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Operational
Web Direct
Operational
Health conneXion
Operational
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Operational
Provider Intelligence
Operational
CPlus 4.0
Operational
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Operational
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Operational
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Operational
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Operational
Marketplace Xchange
Operational
Syft
Operational
Price Sync
Operational
Order Trust
Operational
Data Connect
Operational
Supply Chain Analytics
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GHX 2026 Software Release Calendar and Communication Plan Dec 22, 2025 17:45-17:46 MST
Greetings Valued GHX Customer,
We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.
NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.
SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.
https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf
SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.
https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf
QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST
We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.
NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.
SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.
https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf
SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.
https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf
QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST
Reminder: Scheduled Disaster Recovery Exercise | 10-hour downtime - Saturday, October 24, 5:00 PM MT | Updated Guidance Oct 24, 2026 17:00 - Oct 25, 2026 03:00 MDT
Update -
Dear Valued Customer,
This is a reminder that GHX will conduct a scheduled Disaster Recovery (DR) exercise beginning Saturday, October 24 at 5:00 PM Mountain Time (MT). The exercise may take up to 10 hours, concluding by about 3:00 AM MT on Sunday, October 25 at the latest. These are maximum estimates, and we will work to finish sooner if possible.
An update to our September 29 guidance
Our first notice asked you to prepare for the possibility that GHX would not receive transactions for the duration of the exercise. To fully validate our backup environment, we expect to be able to accept transactions at times. Because we cannot predict when, some transmissions will send successfully while others will fail. We recommend rescheduling transmissions to outside of the DR exercise window and monitoring errors for any transactions sent during the 10-hour timeframe.
What the window covers:
~4 hours: moving production to our backup region
~2 hours: confirming all systems perform as expected there
~4 hours: returning production to our primary region
What you should do:
Where possible, reschedule automated transmissions so they do not run between 5:00 PM MT on Saturday, October 24 and approximately 3:00 AM MT on Sunday, October 25.
For anything that will be transmitted during the DR window, plan to monitor for failed transmissions.
Transactions that return an error were not received by GHX and must be resent once service resumes. We will send a completion notice when GHX Exchange is fully available. At that point, review your logs for transactions that returned an error or timeout response and resend only those. Transactions GHX successfully received do not need to be resent. You can confirm the status of a transaction via MyExchange.
If you connect through CP3 or CP4, no action is needed. Resending will be managed by the system automatically.
Other things to know:
Documents GHX sends to you: No action is needed. Once GHX Exchange is back up, we will deliver any transactions that were queued and reprocess any that were interrupted.
Credentialing: Credentialing will be unavailable while our authentication (SSO) service moves between regions. The Credentialing team is communicating its own timing.
Updates: We will post updates via StatusPage to the distribution list for Exchange incidents at the start of the exercise and when it concludes.
Support: GHX Customer Care will be available throughout the exercise window at 1-800-968-7449 or support@ghx.com.
We will send additional reminders as the date approaches.
Thank you for your partnership as we continue to strengthen the reliability of GHX Exchange.
GHX Customer Care
Oct 09, 2026 - 12:15 MDT
This is a reminder that GHX will conduct a scheduled Disaster Recovery (DR) exercise beginning Saturday, October 24 at 5:00 PM Mountain Time (MT). The exercise may take up to 10 hours, concluding by about 3:00 AM MT on Sunday, October 25 at the latest. These are maximum estimates, and we will work to finish sooner if possible.
An update to our September 29 guidance
Our first notice asked you to prepare for the possibility that GHX would not receive transactions for the duration of the exercise. To fully validate our backup environment, we expect to be able to accept transactions at times. Because we cannot predict when, some transmissions will send successfully while others will fail. We recommend rescheduling transmissions to outside of the DR exercise window and monitoring errors for any transactions sent during the 10-hour timeframe.
What the window covers:
~4 hours: moving production to our backup region
~2 hours: confirming all systems perform as expected there
~4 hours: returning production to our primary region
What you should do:
Where possible, reschedule automated transmissions so they do not run between 5:00 PM MT on Saturday, October 24 and approximately 3:00 AM MT on Sunday, October 25.
For anything that will be transmitted during the DR window, plan to monitor for failed transmissions.
Transactions that return an error were not received by GHX and must be resent once service resumes. We will send a completion notice when GHX Exchange is fully available. At that point, review your logs for transactions that returned an error or timeout response and resend only those. Transactions GHX successfully received do not need to be resent. You can confirm the status of a transaction via MyExchange.
If you connect through CP3 or CP4, no action is needed. Resending will be managed by the system automatically.
Other things to know:
Documents GHX sends to you: No action is needed. Once GHX Exchange is back up, we will deliver any transactions that were queued and reprocess any that were interrupted.
Credentialing: Credentialing will be unavailable while our authentication (SSO) service moves between regions. The Credentialing team is communicating its own timing.
Updates: We will post updates via StatusPage to the distribution list for Exchange incidents at the start of the exercise and when it concludes.
Support: GHX Customer Care will be available throughout the exercise window at 1-800-968-7449 or support@ghx.com.
We will send additional reminders as the date approaches.
Thank you for your partnership as we continue to strengthen the reliability of GHX Exchange.
GHX Customer Care
Oct 09, 2026 - 12:15 MDT
Scheduled -
Dear Valued Customer,
This is a reminder that GHX will conduct a scheduled Disaster Recovery (DR) exercise beginning Saturday, October 24 at 5:00 PM Mountain Time (MT). The exercise may take up to 10 hours, concluding by about 3:00 AM MT on Sunday, October 25 at the latest. These are maximum estimates, and we will work to finish sooner if possible.
An update to our September 29 guidance:
Our first notice asked you to prepare for the possibility that GHX would not receive transactions for the duration of the exercise. To fully validate our backup environment, we expect to be able to accept transactions at times. Because we cannot predict when, some transmissions will send successfully while others will fail. We recommend rescheduling transmissions to outside of the DR exercise window and monitoring errors for any transactions sent during the 10-hour timeframe.
What the window covers:
~4 hours: moving production to our backup region
~2 hours: confirming all systems perform as expected there
~4 hours: returning production to our primary region
What you should do:
- Where possible, reschedule automated transmissions so they do not run between 5:00 PM MT on Saturday, October 24 and approximately 3:00 AM MT on Sunday, October 25.
- For anything that will be transmitted during the DR window, plan to monitor for failed transmissions.
- Transactions that return an error were not received by GHX and must be resent once service resumes. We will send a completion notice when GHX Exchange is fully available. At that point, review your logs for transactions that returned an error or timeout response and resend only those. Transactions GHX successfully received do not need to be resent. You can confirm the status of a transaction via MyExchange.
- If you connect through CP3 or CP4, no action is needed. Resending will be managed by the system automatically.
Other things to know:
- Documents GHX sends to you: No action is needed. Once GHX Exchange is back up, we will deliver any transactions that were queued and reprocess any that were interrupted.
- Credentialing: Credentialing will be unavailable while our authentication (SSO) service moves between regions. The Credentialing team is communicating its own timing.
- Updates: We will post updates via StatusPage to the distribution list for Exchange incidents at the start of the exercise and when it concludes.
- Support: GHX Customer Care will be available throughout the exercise window at 1-800-968-7449 or support@ghx.com.
We will send additional reminders as the date approaches.
Thank you for your partnership as we continue to strengthen the reliability of GHX Exchange.
GHX Customer Care
Sep 29, 2026 - 12:45 MDT
This is a reminder that GHX will conduct a scheduled Disaster Recovery (DR) exercise beginning Saturday, October 24 at 5:00 PM Mountain Time (MT). The exercise may take up to 10 hours, concluding by about 3:00 AM MT on Sunday, October 25 at the latest. These are maximum estimates, and we will work to finish sooner if possible.
An update to our September 29 guidance:
Our first notice asked you to prepare for the possibility that GHX would not receive transactions for the duration of the exercise. To fully validate our backup environment, we expect to be able to accept transactions at times. Because we cannot predict when, some transmissions will send successfully while others will fail. We recommend rescheduling transmissions to outside of the DR exercise window and monitoring errors for any transactions sent during the 10-hour timeframe.
What the window covers:
~4 hours: moving production to our backup region
~2 hours: confirming all systems perform as expected there
~4 hours: returning production to our primary region
What you should do:
- Where possible, reschedule automated transmissions so they do not run between 5:00 PM MT on Saturday, October 24 and approximately 3:00 AM MT on Sunday, October 25.
- For anything that will be transmitted during the DR window, plan to monitor for failed transmissions.
- Transactions that return an error were not received by GHX and must be resent once service resumes. We will send a completion notice when GHX Exchange is fully available. At that point, review your logs for transactions that returned an error or timeout response and resend only those. Transactions GHX successfully received do not need to be resent. You can confirm the status of a transaction via MyExchange.
- If you connect through CP3 or CP4, no action is needed. Resending will be managed by the system automatically.
Other things to know:
- Documents GHX sends to you: No action is needed. Once GHX Exchange is back up, we will deliver any transactions that were queued and reprocess any that were interrupted.
- Credentialing: Credentialing will be unavailable while our authentication (SSO) service moves between regions. The Credentialing team is communicating its own timing.
- Updates: We will post updates via StatusPage to the distribution list for Exchange incidents at the start of the exercise and when it concludes.
- Support: GHX Customer Care will be available throughout the exercise window at 1-800-968-7449 or support@ghx.com.
We will send additional reminders as the date approaches.
Thank you for your partnership as we continue to strengthen the reliability of GHX Exchange.
GHX Customer Care
Sep 29, 2026 - 12:45 MDT