Resolved -
GHX is pleased to share continued progress toward recovery and restoration of normal operations following the global network disruption at Stryker that impacted its internal systems. GHX connectivity has been restored for all Stryker North America divisions, with the exception of Vocera, and transactions are processing in real time through GHX platforms.
As noted previously, real-time processing at GHX does not necessarily indicate that all downstream systems at Stryker are operating in real time. Customers may continue to experience some variability in order status, fulfillment timing or shipping updates as Stryker continues its restoration efforts.
GHX’s reconciliation of previously held transactions is now largely complete in North America, with the exception of a small number of remaining transactions associated with Vocera.
Stryker has stated publicly that the incident is now contained, that this was not a ransomware attack, and that no malware was deployed to Stryker’s systems. Additionally, Stryker has indicated that the incident was contained to its internal Microsoft corporate environment and did not affect any Stryker products. Stryker has also stated that it is safe for Stryker sales representatives to be onsite in hospitals and facilities and for customers to communicate with Stryker personnel by phone or email.
GHX’s security and operations teams are continuing to actively monitor our environment for any signs of suspicious activity and to take measures to protect our systems and customer data. Our priority remains protecting the integrity of the GHX platform.
As we transition back to normal operations with Stryker, GHX is winding down these incident-specific communications. This update will serve as our final communication on this incident, and we will return to standard communication channels.
We appreciate the vigilance and partnership of our customers as we move toward full restoration with Stryker.
Sincerely,
GHX Customer Care
Mar 20, 15:09 MDT
Update -
GHX continues to closely monitor the global network disruption that has been affecting Stryker.
Stryker has stated publicly that the incident is now contained, that this was not a ransomware attack, and that no malware was deployed to Stryker’s systems. Stryker has indicated that the incident was contained to its internal Microsoft corporate environment and did not affect any Stryker products. Stryker has also stated that it is safe for Stryker sales representatives to be onsite in hospitals and facilities and for customers to communicate with Stryker personnel by phone or email.
As part of the transition to recovery and restoration of normal operations, GHX has begun re-establishing Stryker’s connectivity to the GHX Exchange. Previously held transactions have started to be released in a controlled manner. Order status information may be available through GHX for certain Stryker divisions that are currently processing orders. Customers seeking additional details regarding order fulfilment, shipping status or product availability should contact their Stryker representative directly for the most current information.
GHX will continue to provide updates as reconciliation activities progress and additional information becomes available. Stryker is providing updates via its Incident Update Page - https://www.stryker.com/us/en/about/news/2026/a-message-to-our-customers-03-2026.html.
GHX’s security and operations teams are continuing to actively monitor our environment for any signs of suspicious activity and to take measures to protect our systems and customer data. Our priority remains protecting the integrity of the GHX platform.
We appreciate the vigilance and partnership of our customers as we work together to maintain the integrity and resilience of the healthcare supply chain.
Sincerely,
GHX Customer Care
Mar 16, 16:48 MDT
Update -
GHX continues to monitor the ongoing global network disruption that has been affecting Stryker.
As part of the transition to recovery and restoration of normal operations, provider customers may begin to see activity on Exchange transactions as we start to re-establish Stryker’s connectivity to the Exchange. We will notify customers when reconciliation is complete, and as additional information becomes available.
GHX’s security and operations teams are continuing to actively monitor our environment for any signs of suspicious activity and to take measures to protect our systems and customer data.
Our priority remains protecting the integrity of the GHX platform. We appreciate the vigilance and partnership of our customers as we work together to maintain the integrity and resilience of the healthcare supply chain.
Sincerely,
GHX Customer Care
Mar 15, 22:38 MDT
Update -
GHX continues to monitor the ongoing global network disruption affecting Stryker.
While GHX continues to receive all North American and European order transactions from provider customers through GHX Exchange, those are not being received by Stryker at this time at their request. GHX will work with Stryker and their trading partners on delivering and reconciling transactions once they are able to be received.
Once Stryker is in a position to transition back to normal operations, GHX will work to restore connectivity to the GHX Exchange and will notify customers accordingly. PLEASE NOTE THAT THIS COULD OCCUR OUTSIDE OF NORMAL BUSINESS HOURS, INCLUDING OVER A WEEKEND. Any such decision would only be taken after GHX receives credible technical assurances and completes multiple validation steps confirming that it is safe to restore connectivity. Our priority remains protecting the integrity of the GHX Exchange.
As things stand, all POs received by GHX through the GHX Exchange with a status of "arrived at GHX" and "parked" in My Exchange Orders, or a status of "in progress" and "parked" in My Exchange Transactions, can be reconciled with Stryker once its operations are back up.
Customers who placed orders with Stryker through channels outside of GHX during this outage period should be aware that GHX anticipates processing all EDI transactions queued on the GHX Exchange upon reconnection. If you are aware of orders that were fulfilled through alternative means and should not be re-processed, please contact your Stryker representative directly to coordinate.
GHX cannot currently provide further direction on how providers should manage orders during and after this disruption, but will update customers if we obtain relevant guidance. Stryker has established an Incident Update Page on its website here - Customer Updates: Stryker Network Disruption | Stryker.
GHX’s security and operations teams are actively monitoring our environment for any signs of suspicious activity and will continue taking measures to protect our systems and customer data. At this time, we have not observed any broader impact of the incident on GHX systems, and normal operations otherwise continue across the GHX Exchange.
We appreciate the vigilance and partnership of our customers as we work together to maintain the integrity and resilience of the healthcare supply chain.
Sincerely,
GHX Customer Care
Mar 13, 16:03 MDT
Update -
GHX continues to monitor the ongoing global network disruption affecting Stryker.
While GHX continues to receive all North American and European order transactions from provider customers through GHX Exchange, those are not being received by Stryker at this time at their request. GHX will work with Stryker and their trading partners on delivering and reconciling transactions once they are able to be received.
As things stand, all POs received by GHX through the GHX Exchange with "in progress" status can be reconciled with Stryker once its operations are back up. Exchange orders previously labelled as “terminated” have been re-labelled to “in progress.”
GHX cannot currently provide further direction on how providers should manage orders during this disruption, but will update customers if we obtain relevant guidance. Stryker has established an Incident Update Page on its website here - Customer Updates: https://www.stryker.com/us/en/about/news/2026/a-message-to-our-customers-03-2026.html
GHX’s security and operations teams are actively monitoring our environment for any signs of suspicious activity and will continue taking measures to protect our systems and customer data. At this time, we have not observed any broader impact of the incident on GHX systems, and normal operations otherwise continue across the GHX Exchange.
We appreciate the vigilance and partnership of our customers as we work together to maintain the integrity and resilience of the healthcare supply chain.
Mar 12, 14:55 MDT
Monitoring -
On March 11, GHX was notified that Stryker was experiencing a global network disruption to its Microsoft environment as a result of a cyber attack.
GHX is monitoring the situation as teams work to manage the incident and restore operations.
While GHX continues to receive all North American and European order transactions from provider customers through GHX Exchange, those are not being received by Stryker at this time. GHX will work with Stryker and their trading partners on delivering and reconciling transactions once Stryker is able to receive them.
As things stand, all POs received by GHX with "in progress" status can be reconciled with Stryker once its operations are back up. Orders previously labelled as “terminated” have now been re-labelled to “in progress.”
GHX cannot currently provide further direction on how providers should manage orders during this disruption, but will update customers if we obtain relevant guidance.
GHX’s security and operations teams are actively monitoring our environment for any signs of suspicious activity and will continue taking measures to protect our systems and customer data. At this time, we have not observed any broader impact of the incident on GHX systems, and normal operations otherwise continue across the GHX Exchange.
Notifications about this issue will be done via our incident notification system, so it is crucial that customers are subscribed to receive notifications for the correct products. Customers may subscribe by sending an email to support@ghx.com.
We appreciate the vigilance and partnership of our customers as we work together to maintain the integrity and resilience of the healthcare supply chain.
Sincerely,
GHX Customer Care
Mar 11, 16:24 MDT