All Systems Operational

About This Site

Obtain information regarding the status of GHX products and subscribe to receive alerts regarding GHX product status by clicking the "Subscribe to Updates" button.

All Systems Operational

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Operational
90 days ago
99.62 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website ? Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
GUDID Submission System ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Message from GHX Chief Experience Officer, Chrystie Leonard Oct 31, 2024 12:30-12:31 MDT
Valued GHX Customer,

We recognize the vital role GHX plays in supporting your organization’s supply chain. In recent weeks, and out of a desire to over-communicate, we have sent increased communications when GHX has experienced slowdowns in document processing or limitations to system access. The disruptions you’ve experienced are not a reflection of the high standards we uphold as a company.

GHX is actively deploying multiple improvements to improve platform resilience, enhance the company’s database architecture, and bolster system redundancies to minimize future disruptions. As we implement these changes over the next several months, we remain committed to providing advance notice of major changes and will strive to schedule updates during off-peak hours. In the event of a disruption, we have added additional resources to help ensure potential issues are resolved with utmost expediency.

We remain committed to delivering the highest-quality experiences you deserve.

Questions & Support
If you would like a detailed review of the root cause analysis for any recent incidents or a briefing on our Platform Resilience plan, please reach out to your GHX Sales or Customer Success Manager to schedule a session.

GHX Customer Care resources are available 24x7 to support you at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Chrystie Leonard
Chief Customer Experience Officer
Posted on Oct 31, 2024 - 12:29 MDT
Past Incidents
Jan 16, 2025
GHX Application Status Message - My Exchange Postings
Resolved - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams have resolved an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processing in real time; the impact was limited to the status timestamps of document updates. Transaction status postings are now real time.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care Team
Jan 16, 13:44 MST
Update - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 15 minutes and is declining.

We will continue providing updates every 30 minutes until the issue is resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Jan 16, 13:37 MST
Update - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 21 minutes.

We will continue providing updates every 30 minutes until the issue is resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care Team
Jan 16, 13:03 MST
Update - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 21 minutes and is declining.

We will continue providing updates every 30 minutes until the issue is resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Jan 16, 12:30 MST
Monitoring - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 46 minutes and is declining.

We will continue providing updates every 30 minutes until the issue is resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care Team
Jan 16, 12:00 MST
Update - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams continue troubleshooting an issue impacting transaction postings to the My Exchange website. All transactions, including purchase orders, continue to process in real-time; the impact is limited to the status timestamps of document updates. The current delay in posting transactions to My Exchange is 65 minutes.

We will continue to provide updates every 30 minutes until the issue is fully resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care Team
Jan 16, 11:30 MST
Investigating - Good Afternoon,

The following notification is being sent to all GHX My Exchange users:

ISSUE SUMMARY:

GHX technical teams are currently troubleshooting an issue that is impacting transaction postings to the My Exchange website. All transactions including purchase orders are processing in real time; the impact is limited to the status timestamps of document updates. The current delay in posting transactions to My Exchange is 40 minutes.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Jan 16, 11:02 MST
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025
eInvoicing Provider Application - Server Error When Accessing Application
Resolved - eInvoicing Provider Customer,

The issue causing errors when accessing the eInvoicing Provider application has been resolved as of 11:30 AM Mountain Time on Monday, January 6.

Issue Description: When accessing the eInvoicing Provider application, users are presented with the following error - "Server Error in the '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."

If you continue to experience issues when accessing the application or if you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Sincerely,
GHX Customer Care
Jan 7, 11:57 MST
Update - eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Updates:

11:40am MT - The application pool has been restarted. Users may need to clear their browser cache before logging in again. Support team members are reaching out to individual customers who have contacted support to determine if the error still persists.

11:20am MT - In an effort to resolve the issue, the application pool will be restarted at 11:30am MT. Any user logged in will be kicked out of the system, but should be able to access again immediately following.

10:00am MT - Some users experiencing this error have resolved the issue by clearing their browser cache and/or logging in using a different browser. We advise users to try this as a temporary workaround as resources are actively working to resolve the problem. We currently do not have an estimated time to repair (ETR) to resolve the underlying issue, and we will provide another update when we have more information.

Issue Description:

When accessing the eInvoicing Provider application, some users are presented with the following error - "Server Error in the '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."

Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Jan 6, 11:44 MST
Update - eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Updates:

11:20am MT - In an effort to resolve the issue, the application pool will be restarted at 11:30am MT. Any user logged in will be kicked out of the system, but should be able to access again immediately following.

10:00am MT - Some users experiencing this error have resolved the issue by clearing their browser cache and/or logging in using a different browser. We advise users to try this as a temporary workaround as resources are actively working to resolve the problem. We currently do not have an estimated time to repair (ETR) to resolve the underlying issue, and we will provide another update when we have more information.

Issue Description:

When accessing the eInvoicing Provider application, some users are presented with the following error - "Server Error in the '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."

Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Jan 6, 11:26 MST
Update - eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Update: Some users experiencing this error have resolved the issue by clearing their browser cache and/or logging in using a different browser. We advise users to try this as a temporary workaround as resources are actively working with an external vendor who owns the resolution of the problem. We currently do not have an estimated time to repair (ETR) to resolve the underlying issue, and we will provide another update when we have more information.

Issue Description: When accessing the eInvoicing Provider application, some users are presented with the following error - "Server Error in the '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."

Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Jan 6, 10:07 MST
Investigating - eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: When accessing the eInvoicing Provider application, users are presented with the following error - "Server Error in the '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."

GHX is aware of the difficulties this is causing, and resources are actively working to resolve the problem. We currently do not have an estimated time to repair (ETR), and we will continue to provide you with updated information.

Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Jan 6, 08:47 MST
Jan 6, 2025
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

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