Monitoring - Dear GHX Customer,
GHX teams have resolved the issue that impacted IBR order processing beginning on September 7, at 8:42 PM MT. Affected orders have been reprocessed, and all orders are being processed in real time. As a result of actions needed to resolve this incident, some IBR customers may notice some changes when searching for items within IBR. Additional communications will be sent to affected customers regarding the differences they may experience in IBR item search.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you,
GHX Customer Care Team
Sep 08, 2026 - 13:08 MDT
GHX teams have resolved the issue that impacted IBR order processing beginning on September 7, at 8:42 PM MT. Affected orders have been reprocessed, and all orders are being processed in real time. As a result of actions needed to resolve this incident, some IBR customers may notice some changes when searching for items within IBR. Additional communications will be sent to affected customers regarding the differences they may experience in IBR item search.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you,
GHX Customer Care Team
Sep 08, 2026 - 13:08 MDT
About This Site
Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.
My Exchange Provider
Operational
G-Fax
Operational
Exchange Transaction Processing
Operational
Procure
Operational
Procurement Suite
Operational
CCXpert
Operational
IBR (Intelligent Business Rules)
Operational
eInvoicing Supplier
Operational
eInvoicing Provider - Application
Operational
NuVia
Operational
Vendormate Credentialing
Operational
Vendormate Vendor Manager
Operational
Vendormate Contract Manager Xpert
Operational
Vendormate Compliance Document Manager
Operational
MetaTrade
Operational
My Exchange Website
Operational
Registration Center
Operational
Web Direct
Operational
Health conneXion
Operational
Market Intelligence
Operational
Provider Intelligence
Operational
CPlus 4.0
Operational
Oracle
Operational
Infor
Operational
Workday
Operational
Marketplace
Operational
Marketplace Xchange
Operational
Syft
Operational
Price Sync
Operational
Order Trust
Operational
Data Connect
Operational
Supply Chain Analytics
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GHX 2026 Software Release Calendar and Communication Plan Dec 22, 2025 17:45-17:46 MST
Greetings Valued GHX Customer,
We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.
NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.
SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.
https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf
SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.
https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf
QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST
We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.
NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.
SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.
https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf
SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.
https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf
QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST
Advance Notice: Scheduled Disaster Recovery Exercise | Saturday, October 24 Oct 24, 2026 17:00 - Oct 25, 2026 03:00 MDT
Dear Valued Customer,
As part of our ongoing commitment to a secure and resilient platform, we're providing advance notice of a scheduled Disaster Recovery (DR) exercise GHX will conduct on Saturday, October 24, beginning at 5:00 PM Mountain Time. The GHX Exchange will be unavailable for approximately 10 hours while we execute a full failover test.
Here's what the window covers:
~4 hours: moving production to our backup region
~2 hours: confirming all systems perform as expected there
~4 hours: returning production to our primary region
Inbound transactions will not be received for the duration of our exercise and testing.
This exercise falls within the scheduled infrastructure maintenance windows outlined in our service agreements. We are providing advance notice well beyond our standard notice period given the scope of this exercise.
These are maximum time estimates; we will work to conclude sooner if possible. We recognize a window of this length requires planning on your end, and we want to give you as much runway as possible to prepare.
Why we’re doing this
A full DR exercise is one of the most direct ways we confirm that GHX Exchange can recover quickly and completely in the event of a real regional outage, protecting your order flow, data integrity and business continuity. Running this proactively - on a planned schedule with advance notice - lets us validate that protection under controlled conditions.
What you should do:
Automated transmissions from your ERP will report errors during the downtime window described above. GHX WILL NOT RECEIVE OR QUEUE THESE TRANSACTIONS FOR LATER DELIVERY.
Please prepare in advance to halt automated transmissions for the duration of the exercise.
We will send reminder communications as the date approaches, along with status updates during the exercise window itself.
Questions or concerns?
Contact GHX Customer Care at support@ghx.com.
Thank you for your partnership as we continue to strengthen the reliability of GHX Exchange.
GHX Customer Care
+++++++++++
Frequently Asked Questions
Q: Why is this window longer than previous maintenance tests?
A: This is our first extended, full-scale DR exercise, testing a complete regional failover and failback, not a routine update, which is why the window is longer than prior tests.
Q: Why Saturday and not Sunday?
A: We selected the lowest-traffic window based on system usage patterns to minimize impact.
Q: Why October, and not a different month?
A: This falls within our standard quarterly maintenance cadence. We chose this date to provide the longest possible advance notice.
Posted on Sep 29, 2026 - 12:45 MDT
As part of our ongoing commitment to a secure and resilient platform, we're providing advance notice of a scheduled Disaster Recovery (DR) exercise GHX will conduct on Saturday, October 24, beginning at 5:00 PM Mountain Time. The GHX Exchange will be unavailable for approximately 10 hours while we execute a full failover test.
Here's what the window covers:
~4 hours: moving production to our backup region
~2 hours: confirming all systems perform as expected there
~4 hours: returning production to our primary region
Inbound transactions will not be received for the duration of our exercise and testing.
This exercise falls within the scheduled infrastructure maintenance windows outlined in our service agreements. We are providing advance notice well beyond our standard notice period given the scope of this exercise.
These are maximum time estimates; we will work to conclude sooner if possible. We recognize a window of this length requires planning on your end, and we want to give you as much runway as possible to prepare.
Why we’re doing this
A full DR exercise is one of the most direct ways we confirm that GHX Exchange can recover quickly and completely in the event of a real regional outage, protecting your order flow, data integrity and business continuity. Running this proactively - on a planned schedule with advance notice - lets us validate that protection under controlled conditions.
What you should do:
Automated transmissions from your ERP will report errors during the downtime window described above. GHX WILL NOT RECEIVE OR QUEUE THESE TRANSACTIONS FOR LATER DELIVERY.
Please prepare in advance to halt automated transmissions for the duration of the exercise.
We will send reminder communications as the date approaches, along with status updates during the exercise window itself.
Questions or concerns?
Contact GHX Customer Care at support@ghx.com.
Thank you for your partnership as we continue to strengthen the reliability of GHX Exchange.
GHX Customer Care
+++++++++++
Frequently Asked Questions
Q: Why is this window longer than previous maintenance tests?
A: This is our first extended, full-scale DR exercise, testing a complete regional failover and failback, not a routine update, which is why the window is longer than prior tests.
Q: Why Saturday and not Sunday?
A: We selected the lowest-traffic window based on system usage patterns to minimize impact.
Q: Why October, and not a different month?
A: This falls within our standard quarterly maintenance cadence. We chose this date to provide the longest possible advance notice.
Posted on Sep 29, 2026 - 12:45 MDT