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Boston Scientific Network Disruption
Update - What’s new since our last update: There are no material updates to report since our last communication on Monday, August 31.

Current guidance
At Boston Scientific's direction, provider customers should continue submitting orders through GHX Exchange. Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific. Customers with urgent needs or questions about a specific order should contact their Boston Scientific representative directly.

Other GHX Services
-GHX ePay: Payments continue to process normally.
-GHX Credentialing: Documents uploaded by Boston Scientific representatives are being processed on a delayed basis.

Monitoring and updates
GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific following its publicly reported cybersecurity incident. As a precaution, GHX temporarily disconnected Boston Scientific's global GHX connections to protect the integrity of the GHX network and customer data. GHX is in communication with Boston Scientific regarding the incident and steps to restore systems and operations as soon as it is safe to do so. At this time, GHX has not observed any impact to GHX systems or customer data.

GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. Normal operations continue across GHX Exchange and other GHX products and services. When GHX determines it is safe to reconnect, restoration will occur through a phased and controlled process in cooperation with Boston Scientific. We do not currently have a timeline for restoration.

GHX will update this page as new information becomes available, including when the reconnection process begins, when connectivity is fully restored, and whether customers need to take further action.

Our next scheduled update will be Wednesday, September 2nd, unless significant developments occur sooner.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.
Sep 01, 2026 - 06:01 MDT
Update - What’s new since our last update: There are no material updates to report since our last communication on Saturday, August 26. 8/28/26. GHX continues to monitor the global network disruption affecting Boston Scientific following its publicly reported cybersecurity incident. As a precaution, Boston Scientific’s global GHX connections remain temporarily disconnected.

GHX is coordinating with Boston Scientific on current order-processing needs and the safe restoration of connectivity. At this time, GHX has not observed any impact to GHX systems or customer data.

GHX continues to receive North American customer orders submitted through the Exchange. Through a temporary process, order information for higher-priority customer needs is being sent via a daily file to Boston Scientific, which is selectively processing those orders.

Order Guidance
At Boston Scientific’s direction, provider customers should continue submitting new orders through GHX Exchange. Other orders will remain queued, and processing and fulfillment delays may continue.

Because order status information is not currently available through GHX, customers with urgent needs or questions about a specific order or its prioritization should contact their Boston Scientific representative directly.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.

Other GHX Services:
GHX ePay: Payments continue to process normally.
GHX Credentialing: Documents uploaded by Boston Scientific representatives are being processed on a delayed basis.
Monitoring and Updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action.

When GHX determines it is safe to reconnect, restoration will occur through a phased and controlled process in cooperation with Boston Scientific. We do not currently have a timeline for restoration.

Our next scheduled update will be Tuesday, September 1, unless significant developments occur sooner.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.
Aug 31, 2026 - 06:01 MDT
Update - New information available.

GHX continues to monitor the global network disruption affecting Boston Scientific following its publicly reported cybersecurity incident. As a precaution, Boston Scientific’s global GHX connections remain temporarily disconnected.

GHX is coordinating with Boston Scientific on current order-processing needs and the safe restoration of connectivity. At this time, GHX has not observed any impact to GHX systems or customer data.

GHX continues to receive North American customer orders submitted through the Exchange. Through a temporary process, order information for higher-priority customer needs is being sent via a daily file to Boston Scientific, which is selectively processing those orders.

Order Guidance

At Boston Scientific’s direction, provider customers should continue submitting new orders through GHX Exchange. Other orders will remain queued, and processing and fulfillment delays may continue.

Because order status information is not currently available through GHX, customers with urgent needs or questions about a specific order or its prioritization should contact their Boston Scientific representative directly.

Customers with urgent needs or questions about a specific order should contact their Boston Scientific representative directly.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.

Other GHX Services
GHX ePay: Payments continue to process normally.
GHX Credentialing: Documents uploaded by Boston Scientific representatives are being processed on a delayed basis.

Next Steps and Updates
When GHX determines it is safe to reconnect, restoration will occur through a phased and controlled process in cooperation with Boston Scientific. We do not currently have a timeline for restoration.

Our next scheduled update will be Monday, August 31, unless significant developments occur sooner.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.
Aug 29, 2026 - 14:02 MDT
Update - GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific, following the publicly reported cybersecurity incident involving that organization.

As previously communicated, GHX temporarily disconnected Boston Scientific’s global GHX connections as a precaution to protect the integrity of the GHX network and customer data.

GHX is in communication with Boston Scientific regarding the incident and steps to restore systems and operations as soon as it is safe to do so.

Current guidance
At Boston Scientific’s direction, provider customers should continue submitting orders through GHX Exchange. GHX continues to receive and queue all orders, but they are not currently being delivered to Boston Scientific. Once Boston Scientific can accept transactions, GHX will coordinate with Boston Scientific to deliver queued orders and reconcile transaction status.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.

Current service status
GHX Exchange – Provider customers may continue submitting orders. Transactions will remain queued and will not be delivered to Boston Scientific during the pause.
GHX ePay – Payments continue to process normally.
GHX Credentialing – Documents uploaded by Boston Scientific representatives are being processed on a delayed basis while this incident is ongoing.
Additional precautions – GHX has taken other precautionary measures that may impact Boston Scientific’s access to and use of other GHX products and services pending resolution of this incident.

Reconnection process
When GHX determines it is safe to reconnect, we will engage in a phased and controlled restoration process in cooperation with Boston Scientific. We do not currently have a timeline for that restoration.

Monitoring and updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems or customer data, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action. Our regular update cadence will resume on Monday, unless significant developments occur over the weekend, in which case we will post an update as soon as possible.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.
The security of GHX systems and customer data remains a core priority. We appreciate the community’s vigilance and cooperation as we work to protect the integrity and resilience of the healthcare supply chain.
Aug 28, 2026 - 13:41 MDT
Update - GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific, following the publicly reported cybersecurity incident involving that organization.

As previously communicated, GHX temporarily disconnected Boston Scientific’s global GHX connections as a precaution to protect the integrity of the GHX network and customer data.

GHX is in communication with Boston Scientific regarding the incident and steps to restore systems and operations as soon as it is safe to do so.

Current guidance
At Boston Scientific’s direction, provider customers should continue submitting orders through GHX Exchange. GHX continues to receive and queue all orders, but they are not currently being delivered to Boston Scientific. Once Boston Scientific can accept transactions, GHX will coordinate with Boston Scientific to deliver queued orders and reconcile transaction status.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.

Current service status
GHX Exchange – Provider customers may continue submitting orders. Transactions will remain queued and will not be delivered to Boston Scientific during the pause.
GHX ePay – Payments continue to process normally.
GHX Credentialing – Documents uploaded by Boston Scientific representatives are being processed on a delayed basis while this incident is ongoing.
Additional precautions – GHX has taken other precautionary measures that may impact Boston Scientific’s access to and use of other GHX products and services pending resolution of this incident.

Reconnection process
When GHX determines it is safe to reconnect, we will engage in a phased and controlled restoration process in cooperation with Boston Scientific. We do not currently have a timeline for that restoration.

Monitoring and updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems or customer data, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

The security of GHX systems and customer data remains a core priority. We appreciate the community’s vigilance and cooperation as we work to protect the integrity and resilience of the healthcare supply chain.
Aug 28, 2026 - 10:07 MDT
Update - GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific, following the publicly reported cybersecurity incident involving that organization.

As previously communicated, GHX temporarily disconnected Boston Scientific’s global GHX connections as a precaution to protect the integrity of the GHX network and customer data.

GHX is in communication with Boston Scientific regarding the incident and steps to restore systems and operations as soon as it is safe to do so.

Current guidance
At Boston Scientific’s direction, provider customers should continue submitting orders through GHX Exchange. GHX continues to receive and queue all orders, but they are not currently being delivered to Boston Scientific. Once Boston Scientific can accept transactions, GHX will coordinate with Boston Scientific to deliver queued orders and reconcile transaction status.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.

Current service status
-GHX Exchange – Provider customers may continue submitting orders. Transactions will remain queued and will not be delivered to Boston Scientific during the pause.
-GHX ePay – Payments continue to process normally, however remittance information delivered through ePay is impacted.
-GHX Credentialing – Documents uploaded by Boston Scientific representatives are being processed on a delayed basis while this incident is ongoing.
-Additional precautions – GHX has taken other precautionary measures that may impact Boston Scientific’s access to and use of other GHX products and services pending resolution of this incident.

Reconnection process
When GHX determines it is safe to reconnect, we will engage in a phased and controlled restoration process in cooperation with Boston Scientific. We do not currently have a timeline for that restoration.

Monitoring and updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems or customer data, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

The security of GHX systems and customer data remains a core priority. We appreciate the community’s vigilance and cooperation as we work to protect the integrity and resilience of the healthcare supply chain.
Aug 28, 2026 - 06:00 MDT
Update - GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific, following the publicly reported cybersecurity incident involving that organization.

As previously communicated, GHX temporarily disconnected Boston Scientific’s global GHX connections as a precaution to protect the integrity of the GHX network and customer data.

GHX is in communication with Boston Scientific regarding the incident and steps to restore systems and operations once it is safe toas soon as is safely feasible.


Current guidance
At Boston Scientific’s direction, provider customers should continue submitting orders through GHX Exchange. GHX continues to receive and queue all orders, but they are not currently being delivered to Boston Scientific. Once Boston Scientific can accept transactions, GHX will coordinate with Boston Scientific to deliver queued orders and reconcile transaction status.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.


Current service status
- GHX Exchange – Provider customers may continue submitting orders. Transactions will remain queued and will not be delivered to Boston Scientific during the pause.
- GHX ePay – Payments continue to process normally, however remittance information delivered through ePay is impacted.
- GHX Credentialing – Documents uploaded by Boston Scientific representatives are being processed on a delayed basis while this incident is ongoing.
- Additional precautions – GHX has taken other precautionary measures that may impact Boston Scientific’s access to and use of other GHX products and services pending resolution of this incident.


Reconnection process
When GHX determines it is safe to reconnect, we will engage in a phased and controlled restoration process in cooperation with Boston Scientific. We do not currently have a timeline for that restoration.


Monitoring and updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems or customer data, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

The security of GHX systems and customer data remains a core priority. We appreciate the community’s vigilance and cooperation as we work to protect the integrity and resilience of the healthcare supply chain.

Sincerely,
GHX Customer Care
Aug 27, 2026 - 14:37 MDT
Update - GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific, following its publicly reported cybersecurity incident.

As previously communicated, GHX temporarily disconnected Boston Scientific’s global GHX connections as a precaution to protect the integrity of the GHX network and customer data.

GHX is in close communication with Boston Scientific regarding the steps its teams are taking to contain the incident and restore systems and operations as quickly as possible.


Current guidance
At Boston Scientific’s direction, provider customers should continue submitting orders through GHX Exchange. GHX continues to receive and queue all orders, but they are not currently being delivered to Boston Scientific. Once Boston Scientific can accept transactions, GHX will coordinate with Boston Scientific to deliver queued orders and reconcile transaction status.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.


Current service status
- GHX Exchange – Provider customers may continue submitting orders. Transactions will remain queued and will not be delivered to Boston Scientific during the pause.
- GHX ePay – Payments continue to process normally
- GHX Credentialing – Documents uploaded by Boston Scientific representatives are being processed on a delayed basis while this incident is ongoing.
- Additional precautions – GHX has taken other precautionary measures that may impact Boston Scientific’s access to and use of other GHX products and services pending resolution of this incident.


Reconnection process
When GHX determines it is safe to reconnect, we will engage in a phased and controlled restoration process in cooperation with Boston Scientific. We do not currently have a timeline for that restoration.


Monitoring and updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems or customer data, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

The security of GHX systems and customer data remains a core priority. We appreciate the community’s vigilance and cooperation as we work to protect the integrity and resilience of the healthcare supply chain.

Sincerely,
GHX Customer Care
Aug 27, 2026 - 10:36 MDT
Update - GHX is actively monitoring the ongoing global network disruption affecting Boston Scientific, following its publicly reported cybersecurity incident.

As previously communicated, GHX temporarily disconnected Boston Scientific’s global GHX connections as a precaution to protect the integrity of the GHX network and customer data.

Current guidance
At Boston Scientific’s direction, provider customers should continue submitting orders through GHX Exchange. GHX continues to receive and queue all orders, but they are not currently being delivered to Boston Scientific. Once Boston Scientific can accept transactions, GHX will coordinate with Boston Scientific to deliver queued orders and reconcile transaction status.

Customers should not resubmit previously submitted orders unless directed to do so by Boston Scientific.

Current service status
- GHX Exchange – Provider customers may continue submitting orders. Transactions will remain queued and will not be delivered to Boston Scientific during the pause.
- GHX ePay – Payments continue to process normally
- GHX Credentialing – Documents uploaded by Boston Scientific representatives are being processed on a delayed basis while this incident is ongoing.
- Additional precautions – GHX has taken other precautionary measures that may impact Boston Scientific’s access to and use of other GHX products and services pending resolution of this incident.

Reconnection process
When GHX determines it is safe to reconnect, we will engage in a phased and controlled restoration process in cooperation with Boston Scientific. We do not currently have a timeline for that restoration.

Monitoring and updates
GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems or customer data, and normal operations continue across the GHX Exchange and other GHX products and services.

GHX will continue to provide updates on this page as additional information becomes available, including when the reconnection process begins, when connectivity is fully restored and whether customers need to take further action.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

The security of GHX systems and customer data remains a core priority. We appreciate the community’s vigilance and cooperation as we work to protect the integrity and resilience of the healthcare supply chain.

Sincerely,
GHX Customer Care
Aug 27, 2026 - 06:00 MDT
Update - GHX is aware that Boston Scientific has publicly reported a cybersecurity incident, and we have observed disruptions in their activity using GHX products and services.

Out of an abundance of caution, we have temporarily disconnected Boston Scientific's Global GHX connections, including access to GHX Exchange, to protect the integrity of our network and customer data. This action is precautionary only, and not intended as a statement about the nature or scope of the incident.

- GHX Exchange – Supply chain transactions will not be processed during this pause.
- GHX ePay – Currently, payments will continue to process normally.
- GHX Credentialing – Uploaded rep documents will be temporarily quarantined and processed once a security review is completed.  Boston Scientific reps may experience a delay in processing new credentials.
- In addition, we are quarantining email from Boston Scientific and blocking other connections. We plan to force password resets where appropriate.

GHX Security and Operations teams continue to actively monitor our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems, and normal operations continue across the GHX Exchange.

Boston Scientific has asked customers to continue submitting orders through GHX Exchange. GHX will queue those orders until Boston Scientific is able to receive them. Once receipt resumes, GHX will work with Boston Scientific to deliver queued transactions and reconcile order status. We will update customers promptly if further direction becomes available.

GHX will provide updates on this page as additional information becomes available. To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

GHX takes the security of our systems and customer data seriously and continues to review our protective measures in light of evolving threats. We sincerely appreciate our customers’ vigilance and cooperation in protecting the security of the GHX community.

Sincerely,
GHX Customer Care
Aug 26, 2026 - 11:51 MDT
Monitoring - GHX is aware that Boston Scientific has publicly reported a cybersecurity incident. The incident may be affecting Boston Scientific’s supply chain activity conducted through GHX products and services.

GHX Security and Operations teams are actively monitoring our environment for signs of suspicious activity. At this time, we have not observed any impact to GHX systems, and normal operations continue across the GHX Exchange.

Customers with open or pending orders involving Boston Scientific should confirm order status directly with their Boston Scientific representative.

GHX will provide updates on this page as additional information becomes available. To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.

Sincerely,
GHX Customer Care
Aug 26, 2026 - 10:10 MDT
McKesson Cybersecurity Incident
Monitoring - GHX is aware that McKesson has publicly reported a cybersecurity incident.

GHX Security has been in direct contact with McKesson’s security team and will continue to coordinate with them during and after the incident. At this time, transactions involving McKesson using GHX platforms have not been interrupted as a result of the incident.

As a reminder, provider customers connect to GHX, and GHX in turn connects to McKesson on their behalf. Providers do not have a direct connection to McKesson through GHX. Based on GHX's monitoring to date, we have not observed any impact to GHX systems. Normal operations continue across GHX Exchange and other GHX products and services.

No action is required of GHX customers at this time. Customers experiencing issues involving McKesson should contact their McKesson representative directly.

GHX will continue to monitor the situation and provide updates on this page as additional information becomes available.

To receive incident notifications, please subscribe to Status Page updates or contact support@ghx.com for assistance.
Aug 31, 2026 - 11:34 MDT
GHX Notification: IBR Issue – Order Processing Delays (Parked PO Impact)
Monitoring - Dear GHX Customer,

The issue impacting the posting of a limited set of orders to IBR remains resolved. However, some users may encounter the message “Cannot match some parked fields of this line,” in red text on certain lines when viewing the order in IBR. This message does not affect the processing of the line nor any IBR functionality.

 GHX teams are working on the message and apologize for any confusion it is causing but it can be ignored at this time.

 For any questions or support, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a request via the GHX Support tab on the GHX Community: https://ghx.my.site.com/s/

 Thank you for your understanding.
 GHX Customer Care Team
Jun 25, 2026 - 17:20 MDT
GHX NOTIFICATION: User Access To GHX Applications
Monitoring - Good Afternoon,

The following notification is being sent to [all GHX customers]:

ISSUE SUMMARY:

Access to GHX applications through the SSO has been restored. GHX technical teams are continuing to monitor the system impacted by this issue and are actively investigating the issue that prevented some users from logging in to GHX applications earlier today. Transaction Processing and delivery are not affected, this issue was limited to user access to online applications only.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 12:43 MDT
Update - Good Afternoon,

The following notification is being sent to [all GHX customers]:

ISSUE SUMMARY:

GHX technical teams are continuing to troubleshoot an issue that is preventing some users from logging in to GHX applications. Transaction Processing and delivery are not affected, this is limited to user access to online applications only.

We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 12:09 MDT
Investigating - Good Afternoon,

The following notification is being sent to [all GHX customers]:

ISSUE SUMMARY:

GHX technical teams are currently troubleshooting an issue that is preventing some users from logging in to GHX applications. Transaction Processing and delivery are not affected, this is limited to user access to online applications only.

We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 11:39 MDT
GHX is experiencing transaction processing delays and access to application is also impacted
Update - GHX teams have fully resolved the issue causing delays to transactions through the Exchange. All transactions sent to GHX are continuing to process in real time since 10:45am Mountain, and all documents impacted by this incident have been successfully resent.

The major incident team continues to be fully engaged, and more information will be coming as updates are made available.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Feb 26, 2026 - 13:18 MST
Monitoring - Good Afternoon,

As of 10:45 a.m. MST, the GHX Exchange is processing all documents in real time. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. There are a small number of failed documents that the team is addressing at this time.

Access to GHX's applications has also been restored and connections to GHX's Exchange through sftp and AS2 are also available.

We will continue to monitor and provide updates as they become available.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

 Thank you,

 GHX Customer Care Team
 1315 W Century Dr. Suite 100
 Louisville, CO 80027
 Support@GHX.com
 1.800.968.7449
Feb 26, 2026 - 10:53 MST
Identified - ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing transaction processing delays of up to 60 minutes. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices.  Connections through sftp may also impacted.

Access to GHX applications may also be impacted by these processing delays. Affected applications include: My Exchange, IBR, Metatrade, NuVia, and eInvoicing.  Orders processed through GFax are also delayed.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449 (edited
Feb 26, 2026 - 10:24 MST
GHX NOTIFICATION: Monitoring Intermittent Document Visibility Delay
Monitoring - Dear Customer,

Our Incident Response Team is currently tracking an intermittent issue with some documents in IBR that display an incorrect released status when the Order has not been sent to the supplier. We are instituting a manual validation process to re-park any affected orders. You may have to release a parked PO again if it has been affected.

Our Major Incident Response Team is actively investigating and monitoring the situation. We will provide further updates as more information becomes available and as the status changes.

We appreciate your patience and understanding.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Feb 17, 2026 - 16:16 MST
eInvoicing zip file delays
Update - Dear Valued eInvoicing Provider Customer,

ISSUE SUMMARY:

As a follow-up to our communication yesterday regarding the issue that affected customers' PDF invoice image zip files, although this issue has been resolved, some customers may not have received their files for specific days. Customer's who may not have received all of their expected PDF image zip files are encouraged to contact GHX support and report any gaps that they may have in their invoice zip file deliveries. GHX will continue to closely monitor this situation, and we apologize for any inconvenience this issue may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 13, 2025 - 10:50 MST
Monitoring - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

ISSUE SUMMARY:

Earlier today, GHX eInvoicing data capture users reported delays in receiving prescheduled PDF invoice image zip files. GHX technical teams responded and resolved this issue at approximately 4:14 pm MST. This issue only affected the delivery of invoice image files; EDI invoice delivery was not impacted by this incident.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 17:08 MST
Exchange visibility and login errors
Update - STATUS UPDATE:

At 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications. As mentioned in our previous communications, GHX continues to monitor this situation and is providing the following status update to our customers:

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real-time.
- Document status updates within My Exchange and IBR transactions are displayed in real-time.
- GHX customer applications are fully available to our customers.
- Access to applications using GHX Single Sign-On is real-time.

Additional updates will be provided as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 17:00 MST
Update - STATUS UPDATE:

As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions are now displayed in real-time.
- GHX customer applications are fully available and working as expected.
- Access to applications using GHX Single Sign-On is now real-time.

Our team will continue to monitor this situation and provide additional updates as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 09:59 MST
Update - STATUS UPDATE:

As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions may be delayed up to 32 minutes.
- Some customers have reported receiving intermittent 504 errors while accessing some GHX applications.
- Access to applications using GHX Single Sign-On may be affected.

Our team will continue to monitor this situation and provide additional updates as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 09:00 MST
Monitoring - STATUS UPDATE:

As of 1:45 PM Mountain Time on December 1st, the GHX team identified an issue affecting document visibility in the My Exchange application.

- Visibility for IBR transactions and parked orders was restored by 4:45 PM Mountain Time.
- Document status updates within My Exchange are now displayed in real time.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Access to applications using GHX Single Sign-On has also been restored.

Our team will continue to monitor this situation throughout the evening.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 01, 2025 - 16:47 MST
Identified - STATUS UPDATE:

At 1:45 p.m. Mountain Time on December 1st, the GHX team identified an issue affecting document visibility on the My Exchange application.

- Some users may experience limited visibility for IBR transactions and parked orders
- Document status update postings in My Exchange may be delayed up to 90 minutes
- Transaction processing and delivery in the Exchange is not impacted; all transactions are moving in real time

Our team is actively working to resolve this issue as quickly as possible, and we will provide updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also affected, and users may encounter errors when trying to access these applications.

If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 01, 2025 - 15:45 MST
Update - We are continuing to investigate this issue.
Dec 01, 2025 - 15:08 MST
Investigating - Good afternoon,

At 1:45 p.m. Mountain Time on December 1st, GHX teams identified an issue affecting document visibility on the Exchange. As a result, there may be limited visibility for IBR transactions, and some users may not be able to see parked orders.

Our team is actively working to resolve this issue as quickly as possible, and we will provide ongoing updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also impacted, and users may encounter errors when trying to access these applications.

If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you for your understanding.
Best regards,
GHX Support
Dec 01, 2025 - 14:57 MST
GHX Application Status Message - My Exchange Slowness
Monitoring - Good Morning,

The following notification is being sent to all GHX customers:

ISSUE SUMMARY:

Starting at approximately 8:34 am MST this morning, GHX users reported slowness within the 'My Exchange' website. At this time, the 'My Exchange' slowness experienced by users has been resolved; however, GHX technical teams will continue to closely monitor GHX systems. GHX Exchange document processing was not affected by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 10:35 MST
GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application Operational
90 days ago
100.0 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
98.82 % uptime
Today
Syft Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GHX 2026 Software Release Calendar and Communication Plan Dec 22, 2025 17:45-17:46 MST

Greetings Valued GHX Customer,

We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.

NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.

SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.

https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf

SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.

https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf

QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST

GHX Notification: Scheduled Maintenance Sep 12, 2026 20:00-22:00 MDT

Dear GHX Customer,

GHX will conduct system maintenance on Saturday, September 12, between 8:00 p.m. and 10:00 p.m. MT. As part of our commitment to notifying customers of Major releases, we are providing a minimum of two weeks' notice.

During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 120 minutes. All queued documents will be processed as soon as the release is completed.

This maintenance is part of a larger program communicated in January 2025, in which GHX will improve the performance of our databases.

As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Thank you,
GHX Customer Care
Posted on Aug 28, 2026 - 13:15 MDT
Sep 1, 2026

Unresolved incident: Boston Scientific Network Disruption.

Aug 31, 2026

Unresolved incident: McKesson Cybersecurity Incident.

Aug 30, 2026

No incidents reported.

Aug 29, 2026
Aug 28, 2026
GHX NOTIFICATION: eInvoicing Reports- Missing Data
Resolved - Dear Valued eInvoicing Provider Customer,

Issue Description: GHX teams have fully resolved the issue that caused the scheduled Smoothing Reports to display zero or blank data, affecting reports beginning August 16, 2026. Invoice Smoothing was not impacted. Data from August 27, 2026 and onward has been corrected, and the previous missing data has been backfilled. Reports will include all data on the next scheduled run, or may be run manually through the Invoices application.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Aug 28, 11:12 MDT
Identified - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: GHX teams have identified an issue that caused the scheduled eInvoicing Reports to display zero or blank data, affecting reports beginning August 16, 2026. Invoice Smoothing was not impacted. Data from August 27, 2026, and onward has been corrected, and the teams are working to restore the missing data from earlier dates.

While there is no estimated time for restoring the missing data, we will keep you informed of any updates.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Aug 27, 11:37 MDT
Aug 27, 2026
Aug 26, 2026
Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
GHX Integration Environment (INT) Disaster Recovery Excercise
Completed - The scheduled maintenance has been completed.
Aug 20, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 6, 08:51 MDT
Scheduled - Dear Valued Customer,

You are receiving this message because you have been identified as a user of GHX's Integrations environment.

GHX will be conducting disaster recovery testing in our Integrations environment (INT) on Thursday, August 20th from 8:00 AM – 1:00 PM Mountain Time. The Integrations environment will be unavailable during this window.

To avoid any disruption to your testing activities, please ensure all work in the Integrations environment is completed by 6:00 AM Mountain Time on August 20th.

If you have any questions or require additional support, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449).

Thank you,
GHX
Aug 6, 08:48 MDT
Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

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