Monitoring - Dear GHX Customer,
The issue impacting the posting of a limited set of orders to IBR remains resolved. However, some users may encounter the message “Cannot match some parked fields of this line,” in red text on certain lines when viewing the order in IBR. This message does not affect the processing of the line nor any IBR functionality.
GHX teams are working on the message and apologize for any confusion it is causing but it can be ignored at this time.
For any questions or support, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a request via the GHX Support tab on the GHX Community: https://ghx.my.site.com/s/
Thank you for your understanding.
GHX Customer Care Team
Jun 25, 2026 - 17:20 MDT
The issue impacting the posting of a limited set of orders to IBR remains resolved. However, some users may encounter the message “Cannot match some parked fields of this line,” in red text on certain lines when viewing the order in IBR. This message does not affect the processing of the line nor any IBR functionality.
GHX teams are working on the message and apologize for any confusion it is causing but it can be ignored at this time.
For any questions or support, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a request via the GHX Support tab on the GHX Community: https://ghx.my.site.com/s/
Thank you for your understanding.
GHX Customer Care Team
Jun 25, 2026 - 17:20 MDT
Monitoring - Good Afternoon,
The following notification is being sent to [all GHX customers]:
ISSUE SUMMARY:
Access to GHX applications through the SSO has been restored. GHX technical teams are continuing to monitor the system impacted by this issue and are actively investigating the issue that prevented some users from logging in to GHX applications earlier today. Transaction Processing and delivery are not affected, this issue was limited to user access to online applications only.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 12:43 MDT
The following notification is being sent to [all GHX customers]:
ISSUE SUMMARY:
Access to GHX applications through the SSO has been restored. GHX technical teams are continuing to monitor the system impacted by this issue and are actively investigating the issue that prevented some users from logging in to GHX applications earlier today. Transaction Processing and delivery are not affected, this issue was limited to user access to online applications only.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 12:43 MDT
Update - Good Afternoon,
The following notification is being sent to [all GHX customers]:
ISSUE SUMMARY:
GHX technical teams are continuing to troubleshoot an issue that is preventing some users from logging in to GHX applications. Transaction Processing and delivery are not affected, this is limited to user access to online applications only.
We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 12:09 MDT
The following notification is being sent to [all GHX customers]:
ISSUE SUMMARY:
GHX technical teams are continuing to troubleshoot an issue that is preventing some users from logging in to GHX applications. Transaction Processing and delivery are not affected, this is limited to user access to online applications only.
We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 12:09 MDT
Investigating - Good Afternoon,
The following notification is being sent to [all GHX customers]:
ISSUE SUMMARY:
GHX technical teams are currently troubleshooting an issue that is preventing some users from logging in to GHX applications. Transaction Processing and delivery are not affected, this is limited to user access to online applications only.
We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 11:39 MDT
The following notification is being sent to [all GHX customers]:
ISSUE SUMMARY:
GHX technical teams are currently troubleshooting an issue that is preventing some users from logging in to GHX applications. Transaction Processing and delivery are not affected, this is limited to user access to online applications only.
We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 24, 2026 - 11:39 MDT
Update - GHX teams have fully resolved the issue causing delays to transactions through the Exchange. All transactions sent to GHX are continuing to process in real time since 10:45am Mountain, and all documents impacted by this incident have been successfully resent.
The major incident team continues to be fully engaged, and more information will be coming as updates are made available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Feb 26, 2026 - 13:18 MST
The major incident team continues to be fully engaged, and more information will be coming as updates are made available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Feb 26, 2026 - 13:18 MST
Monitoring - Good Afternoon,
As of 10:45 a.m. MST, the GHX Exchange is processing all documents in real time. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. There are a small number of failed documents that the team is addressing at this time.
Access to GHX's applications has also been restored and connections to GHX's Exchange through sftp and AS2 are also available.
We will continue to monitor and provide updates as they become available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Support@GHX.com
1.800.968.7449
Feb 26, 2026 - 10:53 MST
As of 10:45 a.m. MST, the GHX Exchange is processing all documents in real time. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. There are a small number of failed documents that the team is addressing at this time.
Access to GHX's applications has also been restored and connections to GHX's Exchange through sftp and AS2 are also available.
We will continue to monitor and provide updates as they become available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Support@GHX.com
1.800.968.7449
Feb 26, 2026 - 10:53 MST
Identified - ISSUE SUMMARY:
GHX teams are currently troubleshooting an issue that is causing transaction processing delays of up to 60 minutes. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. Connections through sftp may also impacted.
Access to GHX applications may also be impacted by these processing delays. Affected applications include: My Exchange, IBR, Metatrade, NuVia, and eInvoicing. Orders processed through GFax are also delayed.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449 (edited
Feb 26, 2026 - 10:24 MST
GHX teams are currently troubleshooting an issue that is causing transaction processing delays of up to 60 minutes. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. Connections through sftp may also impacted.
Access to GHX applications may also be impacted by these processing delays. Affected applications include: My Exchange, IBR, Metatrade, NuVia, and eInvoicing. Orders processed through GFax are also delayed.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449 (edited
Feb 26, 2026 - 10:24 MST
Monitoring - Dear Customer,
Our Incident Response Team is currently tracking an intermittent issue with some documents in IBR that display an incorrect released status when the Order has not been sent to the supplier. We are instituting a manual validation process to re-park any affected orders. You may have to release a parked PO again if it has been affected.
Our Major Incident Response Team is actively investigating and monitoring the situation. We will provide further updates as more information becomes available and as the status changes.
We appreciate your patience and understanding.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Feb 17, 2026 - 16:16 MST
Our Incident Response Team is currently tracking an intermittent issue with some documents in IBR that display an incorrect released status when the Order has not been sent to the supplier. We are instituting a manual validation process to re-park any affected orders. You may have to release a parked PO again if it has been affected.
Our Major Incident Response Team is actively investigating and monitoring the situation. We will provide further updates as more information becomes available and as the status changes.
We appreciate your patience and understanding.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Feb 17, 2026 - 16:16 MST
Update - Dear Valued eInvoicing Provider Customer,
ISSUE SUMMARY:
As a follow-up to our communication yesterday regarding the issue that affected customers' PDF invoice image zip files, although this issue has been resolved, some customers may not have received their files for specific days. Customer's who may not have received all of their expected PDF image zip files are encouraged to contact GHX support and report any gaps that they may have in their invoice zip file deliveries. GHX will continue to closely monitor this situation, and we apologize for any inconvenience this issue may have caused.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 13, 2025 - 10:50 MST
ISSUE SUMMARY:
As a follow-up to our communication yesterday regarding the issue that affected customers' PDF invoice image zip files, although this issue has been resolved, some customers may not have received their files for specific days. Customer's who may not have received all of their expected PDF image zip files are encouraged to contact GHX support and report any gaps that they may have in their invoice zip file deliveries. GHX will continue to closely monitor this situation, and we apologize for any inconvenience this issue may have caused.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 13, 2025 - 10:50 MST
Monitoring - Dear Valued eInvoicing Provider Customer,
You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.
ISSUE SUMMARY:
Earlier today, GHX eInvoicing data capture users reported delays in receiving prescheduled PDF invoice image zip files. GHX technical teams responded and resolved this issue at approximately 4:14 pm MST. This issue only affected the delivery of invoice image files; EDI invoice delivery was not impacted by this incident.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 17:08 MST
You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.
ISSUE SUMMARY:
Earlier today, GHX eInvoicing data capture users reported delays in receiving prescheduled PDF invoice image zip files. GHX technical teams responded and resolved this issue at approximately 4:14 pm MST. This issue only affected the delivery of invoice image files; EDI invoice delivery was not impacted by this incident.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 17:08 MST
Update - STATUS UPDATE:
At 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications. As mentioned in our previous communications, GHX continues to monitor this situation and is providing the following status update to our customers:
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real-time.
- Document status updates within My Exchange and IBR transactions are displayed in real-time.
- GHX customer applications are fully available to our customers.
- Access to applications using GHX Single Sign-On is real-time.
Additional updates will be provided as needed.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 02, 2025 - 17:00 MST
At 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications. As mentioned in our previous communications, GHX continues to monitor this situation and is providing the following status update to our customers:
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real-time.
- Document status updates within My Exchange and IBR transactions are displayed in real-time.
- GHX customer applications are fully available to our customers.
- Access to applications using GHX Single Sign-On is real-time.
Additional updates will be provided as needed.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 02, 2025 - 17:00 MST
Update - STATUS UPDATE:
As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions are now displayed in real-time.
- GHX customer applications are fully available and working as expected.
- Access to applications using GHX Single Sign-On is now real-time.
Our team will continue to monitor this situation and provide additional updates as needed.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 02, 2025 - 09:59 MST
As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions are now displayed in real-time.
- GHX customer applications are fully available and working as expected.
- Access to applications using GHX Single Sign-On is now real-time.
Our team will continue to monitor this situation and provide additional updates as needed.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 02, 2025 - 09:59 MST
Update - STATUS UPDATE:
As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions may be delayed up to 32 minutes.
- Some customers have reported receiving intermittent 504 errors while accessing some GHX applications.
- Access to applications using GHX Single Sign-On may be affected.
Our team will continue to monitor this situation and provide additional updates as needed.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 02, 2025 - 09:00 MST
As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions may be delayed up to 32 minutes.
- Some customers have reported receiving intermittent 504 errors while accessing some GHX applications.
- Access to applications using GHX Single Sign-On may be affected.
Our team will continue to monitor this situation and provide additional updates as needed.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 02, 2025 - 09:00 MST
Monitoring - STATUS UPDATE:
As of 1:45 PM Mountain Time on December 1st, the GHX team identified an issue affecting document visibility in the My Exchange application.
- Visibility for IBR transactions and parked orders was restored by 4:45 PM Mountain Time.
- Document status updates within My Exchange are now displayed in real time.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Access to applications using GHX Single Sign-On has also been restored.
Our team will continue to monitor this situation throughout the evening.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 01, 2025 - 16:47 MST
As of 1:45 PM Mountain Time on December 1st, the GHX team identified an issue affecting document visibility in the My Exchange application.
- Visibility for IBR transactions and parked orders was restored by 4:45 PM Mountain Time.
- Document status updates within My Exchange are now displayed in real time.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Access to applications using GHX Single Sign-On has also been restored.
Our team will continue to monitor this situation throughout the evening.
If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you,
GHX Customer Care
Dec 01, 2025 - 16:47 MST
Identified - STATUS UPDATE:
At 1:45 p.m. Mountain Time on December 1st, the GHX team identified an issue affecting document visibility on the My Exchange application.
- Some users may experience limited visibility for IBR transactions and parked orders
- Document status update postings in My Exchange may be delayed up to 90 minutes
- Transaction processing and delivery in the Exchange is not impacted; all transactions are moving in real time
Our team is actively working to resolve this issue as quickly as possible, and we will provide updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also affected, and users may encounter errors when trying to access these applications.
If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care
Dec 01, 2025 - 15:45 MST
At 1:45 p.m. Mountain Time on December 1st, the GHX team identified an issue affecting document visibility on the My Exchange application.
- Some users may experience limited visibility for IBR transactions and parked orders
- Document status update postings in My Exchange may be delayed up to 90 minutes
- Transaction processing and delivery in the Exchange is not impacted; all transactions are moving in real time
Our team is actively working to resolve this issue as quickly as possible, and we will provide updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also affected, and users may encounter errors when trying to access these applications.
If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care
Dec 01, 2025 - 15:45 MST
Update - We are continuing to investigate this issue.
Dec 01, 2025 - 15:08 MST
Dec 01, 2025 - 15:08 MST
Investigating - Good afternoon,
At 1:45 p.m. Mountain Time on December 1st, GHX teams identified an issue affecting document visibility on the Exchange. As a result, there may be limited visibility for IBR transactions, and some users may not be able to see parked orders.
Our team is actively working to resolve this issue as quickly as possible, and we will provide ongoing updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also impacted, and users may encounter errors when trying to access these applications.
If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you for your understanding.
Best regards,
GHX Support
Dec 01, 2025 - 14:57 MST
At 1:45 p.m. Mountain Time on December 1st, GHX teams identified an issue affecting document visibility on the Exchange. As a result, there may be limited visibility for IBR transactions, and some users may not be able to see parked orders.
Our team is actively working to resolve this issue as quickly as possible, and we will provide ongoing updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also impacted, and users may encounter errors when trying to access these applications.
If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you for your understanding.
Best regards,
GHX Support
Dec 01, 2025 - 14:57 MST
Monitoring - Good Morning,
The following notification is being sent to all GHX customers:
ISSUE SUMMARY:
Starting at approximately 8:34 am MST this morning, GHX users reported slowness within the 'My Exchange' website. At this time, the 'My Exchange' slowness experienced by users has been resolved; however, GHX technical teams will continue to closely monitor GHX systems. GHX Exchange document processing was not affected by this issue.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 10:35 MST
The following notification is being sent to all GHX customers:
ISSUE SUMMARY:
Starting at approximately 8:34 am MST this morning, GHX users reported slowness within the 'My Exchange' website. At this time, the 'My Exchange' slowness experienced by users has been resolved; however, GHX technical teams will continue to closely monitor GHX systems. GHX Exchange document processing was not affected by this issue.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 10:35 MST
Update - Good Afternoon,
The following update is being sent to all GHX Procure customers:
ISSUE SUMMARY:
GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Teams will continue to monitor the application, and we will provide an update early next week.
Thank you,
GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
The following update is being sent to all GHX Procure customers:
ISSUE SUMMARY:
GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Teams will continue to monitor the application, and we will provide an update early next week.
Thank you,
GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,
The following update is being sent to all GHX Procure customers:
ISSUE SUMMARY:
GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.
The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to provide email updates until this issue is resolved.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
The following update is being sent to all GHX Procure customers:
ISSUE SUMMARY:
GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.
The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to provide email updates until this issue is resolved.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,
The following update is being sent to all GHX Procure customers:
ISSUE SUMMARY:
GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to provide email updates until this issue is resolved.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT
The following update is being sent to all GHX Procure customers:
ISSUE SUMMARY:
GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to provide email updates until this issue is resolved.
Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT
About This Site
Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.
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Scheduled Maintenance
GHX 2026 Software Release Calendar and Communication Plan Dec 22, 2025 17:45-17:46 MST
Greetings Valued GHX Customer,
We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.
NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.
SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.
https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf
SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.
https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf
QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST
We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.
NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.
SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.
https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf
SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.
https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf
QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST
GHX Notification: Scheduled Maintenance Aug 15, 2026 20:00-22:00 MDT
Dear GHX Customer,
GHX will conduct system maintenance on Saturday, August 15, 2026, between 8:00 p.m. and 10:00 p.m. MT. As part of our commitment to notifying customers of Major releases, we are providing a minimum of two weeks' notice.
During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 120 minutes. All queued documents will be processed as soon as the release is completed.
This maintenance is part of a larger program communicated in January 2025, in which GHX will improve the performance of our databases.
As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Thank you,
GHX Customer Care
Posted on Jul 30, 2026 - 16:22 MDT
GHX will conduct system maintenance on Saturday, August 15, 2026, between 8:00 p.m. and 10:00 p.m. MT. As part of our commitment to notifying customers of Major releases, we are providing a minimum of two weeks' notice.
During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 120 minutes. All queued documents will be processed as soon as the release is completed.
This maintenance is part of a larger program communicated in January 2025, in which GHX will improve the performance of our databases.
As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Thank you,
GHX Customer Care
Posted on Jul 30, 2026 - 16:22 MDT