All Systems Operational

About This Site

Obtain information regarding the status of GHX products and subscribe to receive alerts regarding GHX product status by clicking the "Subscribe to Updates" button.

GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Operational
90 days ago
100.0 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
99.98 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website ? Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2025

No incidents reported today.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
eInvoicing Provider Application - Image Files are Not Loading
Resolved - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
GHX has corrected an issue impacting the eInvoicing advanced application that is causing some PDF image files to not load for users as expected. A fix was implemented late in the evening on 4/29/25, and at this time, all invoice images should now be available in the advanced application.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care
May 1, 11:21 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
GHX is investigating an issue impacting the eInvoicing Advanced application that is causing some PDF image files to not load for users as expected. Users attempting to view the image files may receive a message stating that the image cannot be viewed. The issue is relegated to document visibility and not document transmission through GHX. We will provide an update as soon as additional information becomes available.

GHX is aware of the difficulties this is causing. Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care
Apr 23, 10:21 MDT
Apr 30, 2025
eInvoicing Advanced Application Latency
Resolved - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
As previously communicated, some users have reported experiencing unusual latency when accessing, navigating, and attempting to adjust invoices within GHX’s advanced application. GHX has deployed a fix during our maintenance window on Friday, April 25th. Customers should see improved performance when accessing, navigating, and attempting to adjust invoices within GHX’s advanced application.

We highly value your partnership and patience while we worked to resolve this issue.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Apr 30, 10:01 MDT
Identified - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
As previously communicated, some users have reported experiencing unusual latency when accessing, navigating, and attempting to adjust invoices within GHX's advanced application. GHX has identified the cause of this issue and completed testing of a fix. This fix will be deployed during our maintenance window on Friday, April 25th. Following this change, GHX will closely monitor our eInvoicing Provider application to ensure that this issue has been resolved.

GHX is aware of the difficulties this issue has caused; we highly value your partnership and patience while we resolve this issue.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Apr 24, 16:53 MDT
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
As previously communicated, some users have reported experiencing unusual latency when accessing, navigating, and attempting to adjust invoices within GHX's advanced application. GHX has not yet identified the cause of this issue, however, we are continuing to research and troubleshoot this issue. Additional information will be provided as it becomes available.

GHX is aware of the difficulties this is causing.

Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Apr 15, 17:05 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
The GHX advanced application is experiencing unusual latency when accessing, navigating, and attempting to adjust invoices.
GHX is aware of the difficulties this is causing.

Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Apr 14, 17:07 MDT
Apr 29, 2025

No incidents reported.

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