All Systems Operational

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Obtain information regarding the status of GHX products and subscribe to receive alerts regarding GHX product status by clicking the "Subscribe to Updates" button.

GHX NOTIFICATION: eInvoicing Provider Advanced Issue
Update - Dear Valued eInvoicing Provider Customer,

Issue Description: GHX is continuing to investigate the issue that may be affecting shipping or tariff-related charges on some eInvoicing Advanced invoices processed after Sunday, February 1, 2026.  Additional updates will be provided as soon as they become available.

GHX is aware of the difficulties this is causing. Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Feb 10, 2026 - 15:13 MST
Update - Dear Valued eInvoicing Provider Customer,

Issue Description: Following the resolution of the eInvoicing Advanced Provider issue affecting invoice line numbers reported yesterday, GHX has identified additional issues that may be affecting shipping or tariff related charges on some eInvoicing Advanced invoices, processed after Sunday, February 1, 2026. Additional updates will be provided as soon as they become available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Feb 06, 2026 - 14:00 MST
Monitoring - Dear Valued eInvoicing Provider Customer,

Issue Description: GHX has resolved the intermittent issue affecting the line number count (CTT) for some eInvoicing Advanced Provider invoice transactions processed after Sunday, February 1, 2026. While we are in the process of determining which invoices were affected by this issue, we encourage customers to please reach out to GHX Support if they need specific transactions reprocessed to them. Additional updates will be provided as soon as they become available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Feb 05, 2026 - 12:57 MST
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: GHX is actively investigating an intermittent issue impacting the line number count (CTT) for some eInvoicing Advanced Provider invoice transactions processed after Sunday, February 1, 2026. Additional updates will be provided as soon as they become available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Feb 05, 2026 - 10:35 MST
eInvoicing zip file delays
Update - Dear Valued eInvoicing Provider Customer,

ISSUE SUMMARY:

As a follow-up to our communication yesterday regarding the issue that affected customers' PDF invoice image zip files, although this issue has been resolved, some customers may not have received their files for specific days. Customer's who may not have received all of their expected PDF image zip files are encouraged to contact GHX support and report any gaps that they may have in their invoice zip file deliveries. GHX will continue to closely monitor this situation, and we apologize for any inconvenience this issue may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 13, 2025 - 10:50 MST
Monitoring - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

ISSUE SUMMARY:

Earlier today, GHX eInvoicing data capture users reported delays in receiving prescheduled PDF invoice image zip files. GHX technical teams responded and resolved this issue at approximately 4:14 pm MST. This issue only affected the delivery of invoice image files; EDI invoice delivery was not impacted by this incident.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 17:08 MST
Exchange visibility and login errors
Update - STATUS UPDATE:

At 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications. As mentioned in our previous communications, GHX continues to monitor this situation and is providing the following status update to our customers:

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real-time.
- Document status updates within My Exchange and IBR transactions are displayed in real-time.
- GHX customer applications are fully available to our customers.
- Access to applications using GHX Single Sign-On is real-time.

Additional updates will be provided as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 17:00 MST
Update - STATUS UPDATE:

As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions are now displayed in real-time.
- GHX customer applications are fully available and working as expected.
- Access to applications using GHX Single Sign-On is now real-time.

Our team will continue to monitor this situation and provide additional updates as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 09:59 MST
Update - STATUS UPDATE:

As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions may be delayed up to 32 minutes.
- Some customers have reported receiving intermittent 504 errors while accessing some GHX applications.
- Access to applications using GHX Single Sign-On may be affected.

Our team will continue to monitor this situation and provide additional updates as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 09:00 MST
Monitoring - STATUS UPDATE:

As of 1:45 PM Mountain Time on December 1st, the GHX team identified an issue affecting document visibility in the My Exchange application.

- Visibility for IBR transactions and parked orders was restored by 4:45 PM Mountain Time.
- Document status updates within My Exchange are now displayed in real time.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Access to applications using GHX Single Sign-On has also been restored.

Our team will continue to monitor this situation throughout the evening.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 01, 2025 - 16:47 MST
Identified - STATUS UPDATE:

At 1:45 p.m. Mountain Time on December 1st, the GHX team identified an issue affecting document visibility on the My Exchange application.

- Some users may experience limited visibility for IBR transactions and parked orders
- Document status update postings in My Exchange may be delayed up to 90 minutes
- Transaction processing and delivery in the Exchange is not impacted; all transactions are moving in real time

Our team is actively working to resolve this issue as quickly as possible, and we will provide updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also affected, and users may encounter errors when trying to access these applications.

If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 01, 2025 - 15:45 MST
Update - We are continuing to investigate this issue.
Dec 01, 2025 - 15:08 MST
Investigating - Good afternoon,

At 1:45 p.m. Mountain Time on December 1st, GHX teams identified an issue affecting document visibility on the Exchange. As a result, there may be limited visibility for IBR transactions, and some users may not be able to see parked orders.

Our team is actively working to resolve this issue as quickly as possible, and we will provide ongoing updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also impacted, and users may encounter errors when trying to access these applications.

If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you for your understanding.
Best regards,
GHX Support
Dec 01, 2025 - 14:57 MST
GHX Application Status Message - My Exchange Slowness
Monitoring - Good Morning,

The following notification is being sent to all GHX customers:

ISSUE SUMMARY:

Starting at approximately 8:34 am MST this morning, GHX users reported slowness within the 'My Exchange' website. At this time, the 'My Exchange' slowness experienced by users has been resolved; however, GHX technical teams will continue to closely monitor GHX systems. GHX Exchange document processing was not affected by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 10:35 MST
GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT
eInvoicing Provider Advanced Application - Load Delays
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

GHX is aware that clients are still experiencing slower response times than normal within the eInvoicing Provider Advanced application. Our team is actively working to resolve this issue. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 29, 2025 - 16:51 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: We have received reports from clients experiencing slower response times with the eInvoicing Provider Advanced application. Our team is aware of this issue and is actively working to resolve it. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 16, 2025 - 15:51 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
99.97 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application Degraded Performance
90 days ago
99.96 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU-Test-Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GHX 2026 Software Release Calendar and Communication Plan Dec 22, 2025 17:45-17:46 MST

Greetings Valued GHX Customer,

We recognize the important role we play as partners with you in the healthcare ecosystem and are committed to delivering a seamless customer experience. We have included in this email a link to the 2026 software release freeze period calendar and our definitions for major releases.

NOTE: This calendar link is different than the one you received for 2025. It will be the permanent location going forward.

SOFTWARE RELEASE FREEZE PERIOD CALENDAR:
Provides specific information about code-release freeze dates so that you can better prepare.

https://help.ghxuniversity.com/freezecalendar/GHXSoftwareFreezeCalendar.pdf

SOFTWARE RELEASE PRE-NOTIFICATIONS:
Provides transparency into what defines a “major” release, and how and when we will notify you.

https://help.ghxuniversity.com/releasenotes/SystemUpdates/GHXReleaseMaintenanceSchedulePolicy.pdf

QUESTIONS & SUPPORT
As a reminder, GHX Customer Care resources are available 24x7 to help resolve any issues. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Sincerely
GHX Customer Care
Posted on Dec 22, 2025 - 17:43 MST

GHX Notification: System Maintenance February 21 Feb 21, 2026 20:00-22:00 MST

Dear GHX Customer,

As a continuation of our system maintenance conducted this weekend, February 7, GHX will conduct additional related maintenance on Saturday, February 21, 2026, between 8:00 p.m. and 10:00 p.m. MT.

 During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 120 minutes. All queued documents will be processed as soon as the release is completed.

 As we communicated on 1/8, this maintenance is part of a larger program in which GHX will increase the performance of our databases.

 As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

 Thank you,
 GHX Customer Care
Posted on Feb 09, 2026 - 12:15 MST
Feb 11, 2026

No incidents reported today.

Feb 10, 2026

Unresolved incident: GHX NOTIFICATION: eInvoicing Provider Advanced Issue.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
GHX Notification: Scheduled System Maintenance: February 7, 2026
Completed - The scheduled maintenance has been completed.
Feb 7, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 MST
Scheduled - Dear GHX Customer,

GHX will conduct system maintenance on Saturday, February 7, 2026, between 8:00 p.m. and 10:00 p.m. MT. As part of our commitment to notifying customers of Major releases, we are providing a minimum of two weeks' notice.

During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 120 minutes. All queued documents will be processed as soon as the release is completed.

As we communicated on 1/8, this maintenance is part of a larger program in which GHX will increase the performance of our databases.

As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Thank you,
GHX Customer Care
Jan 23, 17:02 MST
Feb 6, 2026
Feb 5, 2026

Unresolved incident: eInvoicing zip file delays.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

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