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Yesterday (December 8th), GHX pre-emptively disabled our connection to Henry Schein. Following an immediate discussion with Henry Schein, which provided information as to the safety of its system, Prodigo Exchange was reestablished at 3:36pm EST on December 9th.
GHX will continue to monitor its platform to protect GHX systems and our customers against cybersecurity threats.
As your trusted partner for efficient and reliable supply chain automation, we take any disruption to your service very seriously. We recognize the disruption and inconvenience this caused while we worked to obtain more information. For that we apologize and we are grateful to Henry Schein for their prompt collaboration yesterday to bring resolution.
Trading partners of Henry Schein who have questions about the status of orders placed between December 8th at 8:00am MST and December 9th at 1:36pm MST are advised to contact Henry Schein Customer Service at 1-800-472-4346.
As always, please contact support@GHX.com if there’s anything we can do to help you.