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Message from GHX Chief Experience Officer, Chrystie Leonard
Scheduled for Oct 31, 12:30 - 12:31 MDT
Scheduled
Valued GHX Customer,
We recognize the vital role GHX plays in supporting your organization’s supply chain. In recent weeks, and out of a desire to over-communicate, we have sent increased communications when GHX has experienced slowdowns in document processing or limitations to system access. The disruptions you’ve experienced are not a reflection of the high standards we uphold as a company.
GHX is actively deploying multiple improvements to improve platform resilience, enhance the company’s database architecture, and bolster system redundancies to minimize future disruptions. As we implement these changes over the next several months, we remain committed to providing advance notice of major changes and will strive to schedule updates during off-peak hours. In the event of a disruption, we have added additional resources to help ensure potential issues are resolved with utmost expediency.
We remain committed to delivering the highest-quality experiences you deserve.
Questions & Support If you would like a detailed review of the root cause analysis for any recent incidents or a briefing on our Platform Resilience plan, please reach out to your GHX Sales or Customer Success Manager to schedule a session.
GHX Customer Care resources are available 24x7 to support you at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).
Chrystie Leonard Chief Customer Experience Officer
Posted Oct 31, 2024 - 12:29 MDT
This scheduled maintenance affects: Exchange Transaction Processing and IBR (Intelligent Business Rules).