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Issue Description: Beginning on the afternoon of January 8, the delivery of emails confirming the successful receipt and processing of emailed invoice images sent to GHX was affected by an issue. While the original customer invoice emails were successfully received and the images were processed in the eInvoicing Provider application, email confirmations back to eInvoicing Provider customers were affected and may not be resent.
This issue was resolved today at approximately 12:45 p.m. MST, and all eInvoicing Provider customers will again receive email confirmation notifications as expected.
GHX is aware of the difficulty this issue caused. Please know that we value highly your partnership and patience.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care
Posted Jan 13, 2026 - 17:51 MST
This incident affected: eInvoicing Provider - Application.