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The issue affecting the GHX Exchange that caused delayed document visibility in My Exchange and prevented purchase orders from being released from IBR has been resolved as of 15:25 MT on 10/5/26.
My Exchange visibility — Documents are now appearing without delay. IBR order release — Purchase orders can now be released from IBR normally.
Our teams have confirmed that normal processing has been restored. Any orders or documents affected during the incident window of 12:00 AM - 10:30 AM should now be visible and actionable in the system. If you continue to experience delays or are unable to release an order, please contact us so we can investigate your specific case.
We apologize for any inconvenience this may have caused.
If you have any questions, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 05, 2026 - 15:37 MDT
Update
Dear GHX Customer,
GHX continues to investigate an issue affecting the GHX Exchange that began at approximately 12:02 AM MT on 10/5/26.
Issue Summary:
My Exchange visibility delay — Documents sent between 12:02 AM - 10:30 AM are delayed posting to the Exchange. Intelligent Business Rules (IBR) order release — This includes a delay in viewing and taking action on parked documents within IBR during that timeframe.
Customers may experience delays when viewing documents in My Exchange sent between 12:00 AM and 10:30 AM MST, and orders parked in IBR can be released and worked as normal when visible in IBR. All transactions, with the exception of IBR parked orders, are being processed without delay.
Our teams are actively engaged in identifying and resolving the root cause. We will provide updates as more information becomes available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 05, 2026 - 14:22 MDT
Identified
Dear GHX Customer,
GHX is currently investigating an issue affecting the GHX Exchange that began at approximately 10:30 MT on 10/5/26.
Issue Summary:
My Exchange visibility delay — There is a delay of up to 3 hours in the visibility for documents within My Exchange. Intelligent Business Rules (IBR) order release — This includes a delay in viewing and taking action on parked documents within IBR.
Customers may experience delays when viewing documents in My Exchange, and for now, should not release orders parked in IBR until this issue is resolved. All transactions, including non-parked IBR orders, are processing without delay.
Our teams are actively engaged in identifying and resolving the root cause. We will provide updates as more information becomes available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 05, 2026 - 12:54 MDT
This incident affected: Exchange Transaction Processing and IBR (Intelligent Business Rules).