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The issue that was impacting CCX functionality has been resolved.
Application performance has been restored to normal function; users are able to log in and perform normal activities at this time.
As your trusted partner for effective, efficient and reliable supply chain automation, we take any disruption to our service very seriously. We sincerely apologize for any inconvenience this issue has caused you. Please be assured that we’re actively working to apply the learnings from this incident to help improve performance and prevent future occurrences of this issue.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you,
GHX Customer Care Team
Posted Jan 05, 2024 - 08:43 MST
Investigating
Dear GHX Customer,
GHX teams have identified an issue that is impacting the GHX Contract Center Expert Application (CCX). The GHX Customer Care team is diligently working to identify the problem and we will continue to provide updates until the issue is resolved.
OVERVIEW
* CCX is not responding to user requests * Users are able to log into the system; all functions within the application are unresponsive * Issue started at approximately 5:00am Mountain Time * GHX teams are engaged and working to resolve as quickly as possible
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.