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The issue that was causing delays on the Exchange has been resolved; all transactions are flowing in real-time with no delays or errors.
As your trusted partner for effective, efficient and reliable supply chain automation, we take any disruption to our service very seriously. We sincerely apologize for any inconvenience this issue has caused you. Please be assured that we’re actively working to apply the learnings from this incident to help improve performance and prevent future occurrences of this issue.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Aug 25, 2023 - 11:16 MDT
Update
Dear GHX Customer,
We are following up on our previous email regarding a disruption with the GHX Exchange.
Status:
* No change; The GHX Customer Care team continues to work toward resolution of the issue. * We are still experiencing delays for a portion of Exchange transactions of up to 40 minutes
While it can be frustrating not to hear anything new, we are committed to providing you with regular updates. GHX takes our responsibility to you and your trading partners very seriously. We apologize again for this disruption, and we assure you that we are actively seeking a solution.
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Aug 25, 2023 - 10:30 MDT
Investigating
Dear GHX Customer,
We are experiencing a disruption with the GHX Exchange that is impacting our customers. The GHX Customer Care team is diligently working to identify the problem and we will provide you with regular updates.
Below please find a description of what we know so far:
OVERVIEW
* GHX teams have identified an issue that is causing a delay for a portion of Exchange transactions * The issue started at approximately 8:45 am Mountain time * Impacted transactions are delayed for up to 40 minutes, depending on when they arrived on the exchange * Teams are working to resolve the source of the delay as quickly as possible
We will continue to provide updates until the issue is fully resolved.
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.