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GHX has identified and resolved a service outage that impacted clients using the AS2 service on September 30 between 1:15am and 3:15am MT. Return documents, such as EDI 855s, 856s, and 810s, sent to GHX during this period may have failed and will need to be resent. Please verify that your transactions sent to GHX, during this timeframe, to make sure they have been received and resend them if needed. Customers may also validate their successful receipt by GHX via MyExchange.
If you have any questions or need assistance, please reach out to GHX Customer Care at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team 1315 W Century Dr., Suite 100 Louisville, CO 80027 Support@GHX.com 1-800-968-7449
Posted Sep 30, 2026 - 07:01 MDT
This incident affected: Exchange Transaction Processing.