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The issue that was impacting system performance and access for the eInvoicing Provider application has been resolved. Users can access the system and perform normal functions per standard practices as needed.
ROOT CAUSE: The team identified a system component that was experiencing resource utilization constraints, resulting in intermittent degraded performance of the application. The resourcing issue was corrected, restoring normal functionality.
As your trusted partner for effective, efficient and reliable supply chain automation, we take any disruption to our service very seriously. We sincerely apologize for any inconvenience this issue has caused you. Please be assured that we’re actively working to apply the learnings from this incident to help improve performance and prevent future occurrences of this issue.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Feb 06, 2024 - 16:29 MST
Investigating
Dear GHX eInvoicing Customer,
We are experiencing a disruption with the GHX eInvoicing Provider application. The GHX Customer Care team is diligently working to identify the problem and we will provide you with regular updates.
Below please find a description of what we know so far:
OVERVIEW
* We are investigating a system performance issue that is impacting invoice processing * Users may experience difficulty logging in to the application or degraded performance levels while in the application * System engineers are working to identify and correct the issue
We will provide additional status updates until this is fully resolved.
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.
Thank you, GHX Customer Care Team
Posted Feb 05, 2024 - 13:00 MST
This incident affected: eInvoicing Provider - Application.