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GHX has resolved the issue affecting order processing on the Marketplace platform. This issue was identified at 2:16 PM ET on September 18, 2026, and full service was restored for all impacted customers by approximately 6:25 PM ET the same day.
GHX's Marketplace team monitored the recovery closely and confirmed order placement functionality has returned to normal for all clients.
If you have questions or concerns about this issue, or any other matter related to GHX technology, data, or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request through the Customer Support tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 18, 2026 - 17:07 MDT
Investigating
Dear GHX Customer,
GHX is currently investigating an issue affecting order processing on the Marketplace platform, temporarily affecting order placement. This issue was identified at 2:16 PM ET on September 18, 2026. Marketplace order processing is temporarily unavailable for some customers; recovery may take up to 2 hours for most of the impacted clients.
GHX's Marketplace team is actively engaged and monitoring recovery progress. We will provide additional updates as more information becomes available.
If you have questions or concerns about this issue, or any other matter related to GHX technology, data, or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request through the Customer Support tab on the GHX Community at www.ghx.com/community.