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The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams have resolved an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processing in real time; the impact was limited to the status timestamps of document updates. Transaction status postings are now real time.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you, GHX Customer Care Team
Posted Jan 16, 2025 - 13:44 MST
Update
Good Afternoon,
The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 15 minutes and is declining.
We will continue providing updates every 30 minutes until the issue is resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Jan 16, 2025 - 13:37 MST
Update
Good Afternoon,
The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 21 minutes.
We will continue providing updates every 30 minutes until the issue is resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you, GHX Customer Care Team
Posted Jan 16, 2025 - 13:03 MST
Update
Good Afternoon,
The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 21 minutes and is declining.
We will continue providing updates every 30 minutes until the issue is resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Jan 16, 2025 - 12:30 MST
Monitoring
Good Afternoon,
The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams are monitoring an issue that was impacting transaction postings to the My Exchange website. All transactions, including purchase orders, are processed in real-time; the impact is limited to the status timestamps of document updates. The current delay in posted transaction status updates is approximately 46 minutes and is declining.
We will continue providing updates every 30 minutes until the issue is resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you, GHX Customer Care Team
Posted Jan 16, 2025 - 12:00 MST
Update
Good Afternoon,
The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams continue troubleshooting an issue impacting transaction postings to the My Exchange website. All transactions, including purchase orders, continue to process in real-time; the impact is limited to the status timestamps of document updates. The current delay in posting transactions to My Exchange is 65 minutes.
We will continue to provide updates every 30 minutes until the issue is fully resolved. If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you, GHX Customer Care Team
Posted Jan 16, 2025 - 11:30 MST
Investigating
Good Afternoon,
The following notification is being sent to all GHX My Exchange users:
ISSUE SUMMARY:
GHX technical teams are currently troubleshooting an issue that is impacting transaction postings to the My Exchange website. All transactions including purchase orders are processing in real time; the impact is limited to the status timestamps of document updates. The current delay in posting transactions to My Exchange is 40 minutes.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community .
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 1.800.968.7449
Posted Jan 16, 2025 - 11:02 MST
This incident affected: My Exchange Provider and My Exchange Website.