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GHX teams have fully resolved the issue causing delays to transactions through the Exchange. All transactions sent to GHX are continuing to process in real time since 10:45am Mountain, and all documents impacted by this incident have been successfully resent.
The major incident team continues to be fully engaged, and more information will be coming as updates are made available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 1.800.968.7449
Posted Feb 26, 2026 - 13:18 MST
Monitoring
Good Afternoon,
As of 10:45 a.m. MST, the GHX Exchange is processing all documents in real time. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. There are a small number of failed documents that the team is addressing at this time.
Access to GHX's applications has also been restored and connections to GHX's Exchange through sftp and AS2 are also available.
We will continue to monitor and provide updates as they become available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 Support@GHX.com 1.800.968.7449
Posted Feb 26, 2026 - 10:53 MST
Identified
ISSUE SUMMARY:
GHX teams are currently troubleshooting an issue that is causing transaction processing delays of up to 60 minutes. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. Connections through sftp may also impacted.
Access to GHX applications may also be impacted by these processing delays. Affected applications include: My Exchange, IBR, Metatrade, NuVia, and eInvoicing. Orders processed through GFax are also delayed.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 1.800.968.7449 (edited
Posted Feb 26, 2026 - 10:24 MST
This incident affects: My Exchange Provider, G-Fax, Exchange Transaction Processing, CCXpert, IBR (Intelligent Business Rules), eInvoicing Supplier, eInvoicing Provider - Application, NuVia, MetaTrade, My Exchange Website, Registration Center, Web Direct, CPlus 4.0, and Data Connect.