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GHX teams have fully resolved the issue causing delays to transactions through the Exchange. All transactions sent to GHX are now processing in real time. We apologize for any inconvenience these delays may have caused.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community .
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 Support@GHX.com 1.800.968.7449
Posted Aug 18, 2023 - 16:42 MDT
Investigating
Good Afternoon,
ISSUE SUMMARY:
GHX teams are currently troubleshooting an issue that is causing a delay of up to 60 minutes for transactions processing through the Exchange. This includes Orders, Order Confirmations, Advanced Ship Notifications and Invoices.
No other GHX applications are impacted by the document processing delays at this time, though documents may be delayed in appearing in My Exchange. There currently is no ETR (Estimated Time to Repair).
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community .
We will continue to send email updates until this issue has been resolved.
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 1.800.968.7449