Obtain information regarding the status of GHX products and subscribe to receive alerts regarding GHX product status by clicking the "Subscribe to Updates" button.
Get email notifications whenever GHX - Customer Status - All creates, updates or resolves an incident.
Get text message notifications whenever GHX - Customer Status - All creates or resolves an incident.
You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.
Issue Description: As previously communicated, some users have reported experiencing unusual latency when accessing, navigating, and attempting to adjust invoices within GHX’s advanced application. GHX has deployed a fix during our maintenance window on Friday, April 25th. Customers should see improved performance when accessing, navigating, and attempting to adjust invoices within GHX’s advanced application.
We highly value your partnership and patience while we worked to resolve this issue.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care
Posted Apr 30, 2025 - 10:01 MDT
Identified
Dear Valued eInvoicing Provider Customer,
You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.
Issue Description: As previously communicated, some users have reported experiencing unusual latency when accessing, navigating, and attempting to adjust invoices within GHX's advanced application. GHX has identified the cause of this issue and completed testing of a fix. This fix will be deployed during our maintenance window on Friday, April 25th. Following this change, GHX will closely monitor our eInvoicing Provider application to ensure that this issue has been resolved.
GHX is aware of the difficulties this issue has caused; we highly value your partnership and patience while we resolve this issue.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care
Posted Apr 24, 2025 - 16:53 MDT
Update
Dear Valued eInvoicing Provider Customer,
You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.
Issue Description: As previously communicated, some users have reported experiencing unusual latency when accessing, navigating, and attempting to adjust invoices within GHX's advanced application. GHX has not yet identified the cause of this issue, however, we are continuing to research and troubleshoot this issue. Additional information will be provided as it becomes available.
GHX is aware of the difficulties this is causing.
Please know that we highly value your partnership and patience.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care
Posted Apr 15, 2025 - 17:05 MDT
Investigating
Dear Valued eInvoicing Provider Customer,
You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.
Issue Description: The GHX advanced application is experiencing unusual latency when accessing, navigating, and attempting to adjust invoices. GHX is aware of the difficulties this is causing.
Please know that we highly value your partnership and patience.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care
Posted Apr 14, 2025 - 17:07 MDT
This incident affected: eInvoicing Provider - Application.