To receive automatic GHX System Status updates, send an email to GHX Support
with any email addresses to be added, the specific products you'd like notifications for, and ask to be added to incident notifications.
GHX teams have resolved the issue affecting My Exchange visibility. Document visibility is real-time within My Exchange. Customers may take action on parked documents in IBR. All transactions, including non-parked IBR orders, are processing without delay.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 23, 2026 - 15:10 MDT
Identified
Dear GHX Customer,
Issue Summary:
GHX teams are currently implementing a fix to address the issue affecting My Exchange visibility. There is up to a 3.5-hour delay in document visibility within My Exchange. Intelligent Business Rules (IBR) order release — This includes a delay in viewing and taking action on parked documents within IBR.
Customers may experience delays when viewing documents in My Exchange, and for now, should not release orders parked in IBR until this issue is resolved. All transactions, including non-parked IBR orders, are processing without delay.
Our teams are actively engaged in identifying and resolving the root cause. We will continue to provide frequent updates.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 23, 2026 - 14:23 MDT
Update
Dear GHX Customer,
Issue Summary:
GHX continues investigating an issue affecting My Exchange visibility. There is up to a 2.5-hour delay in document visibility within My Exchange. Intelligent Business Rules (IBR) order release — This includes a delay in viewing and taking action on parked documents within IBR.
Customers may experience delays when viewing documents in My Exchange, and for now, should not release orders parked in IBR until this issue is resolved. All transactions, including non-parked IBR orders, are processing without delay.
Our teams are actively engaged in identifying and resolving the root cause. We will provide updates as more information becomes available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 23, 2026 - 13:23 MDT
Update
Dear GHX Customer,
Issue Summary:
GHX continues investigating an issue affecting My Exchange visibility. There is up to a 2-hour delay in document visibility within My Exchange. Intelligent Business Rules (IBR) order release — This includes a delay in viewing and taking action on parked documents within IBR.
Customers may experience delays when viewing documents in My Exchange, and for now, should not release orders parked in IBR until this issue is resolved. All transactions, including non-parked IBR orders, are processing without delay.
Our teams are actively engaged in identifying and resolving the root cause. We will provide updates as more information becomes available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 23, 2026 - 12:40 MDT
Investigating
Dear GHX Customer,
Issue Summary:
GHX is currently investigating an issue affecting My Exchange visibility. There is an approximately 1.5-hour delay in document visibility within My Exchange. Intelligent Business Rules (IBR) order release — This includes a delay in viewing and taking action on parked documents within IBR.
Customers may experience delays when viewing documents in My Exchange, and for now, should not release orders parked in IBR until this issue is resolved. All transactions, including non-parked IBR orders, are processing without delay.
Our teams are actively engaged in identifying and resolving the root cause. We will provide updates as more information becomes available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-968-7449 or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Oct 23, 2026 - 12:00 MDT
This incident affected: My Exchange Provider, Exchange Transaction Processing, IBR (Intelligent Business Rules), MetaTrade, and My Exchange Website.