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GHX has resolved the issue causing slowness in the GHX applications, which began at approximately 7:35 AM MT on October 20, 2026. This includes My Exchange applications (Orders, Transactions, Invoices, Notifications), Registration Center, Managed Services, and Data Connect. Document processing was not impacted during this time.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
Posted Oct 20, 2026 - 11:26 MDT
Update
Dear GHX Customer,
ISSUE SUMMARY:
GHX continues to investigate an issue causing slowness in GHX applications beginning at approximately 7:35 AM MT on October 20, 2026. This includes My Exchange applications (Orders, Transactions, Invoices, Notifications), Registration Center, Managed Services, and Data Connect. Document processing is not impacted at this time. We will continue to provide updates as they become available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
Posted Oct 20, 2026 - 09:19 MDT
Investigating
Dear GHX Customer,
ISSUE SUMMARY:
GHX is currently investigating an issue causing slowness in the My Exchange applications, beginning at approximately 7:35 AM MT on October 20, 2026. Document processing is not impacted at this time. We will continue to provide updates as they become available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team
Posted Oct 20, 2026 - 08:32 MDT
This incident affected: My Exchange Provider, G-Fax, Exchange Transaction Processing, CCXpert, IBR (Intelligent Business Rules), eInvoicing Supplier, My Exchange Website, Registration Center, Web Direct, Data Connect, and Supply Chain Analytics.