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As of 1 p.m. MST, the GHX Exchange is processing all documents in real time. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices. There are a number of failed documents that the team is addressing at this time.
Access to GHX's applications has also been restored.
We will continue to monitor and provide updates as they become available.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 Support@GHX.com 1.800.968.7449
Posted Feb 25, 2026 - 13:25 MST
Update
Good Afternoon,
ISSUE SUMMARY:
Beginning at 10:45 a.m. MST, GHX resources began troubleshooting an issue causing transaction processing delays. Currently, the GHX Exchange is experiencing transaction processing delays of up to 60 minutes. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices.
Access to GHX applications may also be impacted by these processing delays. Affected applications include: My Exchange, IBR, Metatrade, NuVia, and eInvoicing. Orders processed through GFax are also delayed.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 1.800.968.7449
Posted Feb 25, 2026 - 12:23 MST
Investigating
Good Afternoon,
ISSUE SUMMARY:
GHX teams are currently troubleshooting an issue that is causing transaction processing delays of up to 30 minutes. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices.
Access to GHX applications may also be impacted by these processing delays. Affected applications include: My Exchange, IBR, Metatrade, NuVia, and eInvoicing. Orders processed through GFax are also delayed.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.
Thank you,
GHX Customer Care Team 1315 W Century Dr. Suite 100 Louisville, CO 80027 1.800.968.7449
Posted Feb 25, 2026 - 11:56 MST
This incident affected: My Exchange Provider, G-Fax, Exchange Transaction Processing, Procure, CCXpert, IBR (Intelligent Business Rules), eInvoicing Supplier, eInvoicing Provider - Application, NuVia, MetaTrade, My Exchange Website, Registration Center, and Web Direct.