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eInvoicing Provider - Users Experiencing Server Errors
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue: GHX has received reports of users experiencing server errors when taking action within the application. Invoices and interface files are processing in real time, without delay.

As a temporary measure, the eInvoicing Provider application will be restarted nightly at 8PM CDT, which takes approximately 20 minutes to complete. During this daily maintenance window, users will be unable to reach the application. Any user who is in the Application will have their instance terminated.

If you are experiencing this issue please log a ticket with GHX Support. Please include your username, time you encountered the issue, browser used, and what action was being performed when the error occurred.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at www.ghx.com/community.

Thank you,
GHX Customer Care
Apr 29, 2024 - 15:51 MDT
Monitoring - Dear GHX eInvoicing Provider Customer,

The work requiring the eInovicing Provider application to be taken offline is now complete. Users can log into the application to work documents; all invoices and data files have resumed normal processing.

GHX is aware of the difficulties this is causing; Please know that we value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at www.ghx.com/community.

Thank you,
GHX Customer Care
Apr 26, 2024 - 17:08 MDT
Identified - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue: GHX has received reports of users experiencing server errors when taking action within the application. Invoices and interface files are processing in real time, without delay.

As part of the work being done, the eInvoicing Provider application needs to be taken offline.

This downtime is expected to start at 4:30 PM MDT, and should last no more than 20 minutes.

During this time, users will be unable to reach the application. Any user who is in the Application will have their instance terminated.

Invoices and Data Files will be temporarily paused during this offline period, and will resume loading into the application once the application is online.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at www.ghx.com/community.

Thank you,
GHX Customer Care
Apr 26, 2024 - 16:15 MDT
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue: GHX has received reports of users experiencing server errors when taking action within the application. Invoices and interface files are processing in real time, without delay.

The work requiring the eInovicing Provider application be taken offline is now complete. Users are able to log into the application to work documents. Invoices and data files have resumed processing in the application.

We are monitoring the impact of the work that required taking the application offline.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at www.ghx.com/community.

Thank you,
GHX Customer Care
Apr 25, 2024 - 13:48 MDT
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue: GHX has received reports of users experiencing server errors when taking action within the application. Invoices and interface files are processing in real time, without delay.

As part of the work being done, the eInvoicing Provider application needs to be taken offline.

This downtime is expected to start at 1:15 PM MDT / 3:15 PM EDT, and should last no more than 20 minutes.

During this time, users will be unable to reach the application. Any user who is in the Application will have their instance terminated.

Invoices and Data Files will be temporarily paused during this offline period, and will resume loading into the application once the application is online.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at www.ghx.com/community.

Thank you,
GHX Customer Care
Apr 25, 2024 - 13:05 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue: GHX has received reports of users experiencing server errors when taking action within the application. Invoices and interface files are processing in real time, without delay.

If you are experiencing this issue please log a ticket with GHX Support. Please include your username, time you encountered the issue, browser used, and what action was being performed when the error occurred.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at www.ghx.com/community.

Thank you,
GHX Customer Care
Apr 23, 2024 - 12:22 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange ? Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Operational
90 days ago
100.0 % uptime
Today
NuVia Operational
90 days ago
99.83 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange (New) ? Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
GUDID Submission System ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 1, 2024

No incidents reported today.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

Unresolved incident: eInvoicing Provider - Users Experiencing Server Errors.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Apr 25, 2024
Apr 24, 2024
GHX Notification: Data Connect Item Recommendations
Resolved - Dear GHX Customer,

The issue impacting Item Recommendations, Catalog Search, & Duplicate Review functions has been resolved.

As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.

GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.

Thank you,

GHX Customer Care Team
Apr 24, 13:04 MDT
Identified - Dear GHX Customer,

GHX teams have identified an issue that is preventing some but not all Item Master items from being recognized in the system. This is impacting Item Recommendations, Catalog Search, and Duplicate Review functions.

We are working to resolve this issue as quickly as possible and will provide updates until these functions are fully restored.

As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.

GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.

Thank you,

GHX Customer Care Team
Apr 22, 15:30 MDT
Apr 23, 2024
Apr 22, 2024
Apr 21, 2024
eInvoicing Provider Advanced Application - April 20, 2024 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 14:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 14:00 MDT
Update - The eInvoicing Provider Advanced Application will be undergoing monthly maintenance for 24 hours starting April 20th at 3:00 PM CT / 2:00 PM MT

During this time frame, the application may be unavailable for users. System performance may be slower than normal.

All invoices and data files will be held until maintenance is completed.

You may see a delay in documents being available in the application up through mid-day Monday while the system processes the held documents.
Apr 18, 10:34 MDT
Scheduled - The eInvoicing Provider Advanced Application will be undergoing monthly maintenance for 24 hours starting April 20th at 3:00 PM CT / 2:00 PM MT

During this time frame, the application may be unavailable for users. System performance may be slower than normal.

All invoices and data files will be held until maintenance is completed.

You may see a delay in documents being available in the application up through mid-day Monday while the system processes the held documents.
Apr 18, 10:33 MDT
Apr 20, 2024
Apr 19, 2024
eInvoicing Provider - FS Data Capture unpackaged Duplicate Documents
Resolved - Dear GHX eInvoicing Customer,

All duplicate invoices that were delivered to a subset of eInvoicing Provider Customers have been corrected and any affected providers have been contacted directly and provided a list of duplicated invoices.

As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.

GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.


Thank you,

GHX Customer Care Team
Apr 19, 19:57 MDT
Monitoring - Dear GHX eInvoicing Customer,

We have identified that duplicate invoices may have been delivered to a subset of eInvoicing Provider Customers. The GHX Customer Care team has identified the duplicated documents and we are working to get them corrected. Going forward, we will be communicating directly with the affected providers and providing a list of duplicated invoices.

As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.

GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.


Thank you,

GHX Customer Care Team
Apr 19, 14:59 MDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

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