All Systems Operational

About This Site

Obtain information regarding the status of GHX products and subscribe to receive alerts regarding GHX product status by clicking the "Subscribe to Updates" button.

All Systems Operational

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Operational
90 days ago
99.62 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
99.98 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website ? Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
GUDID Submission System ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
GHX Notification: RESOLVED: Transaction Updates - Posting Delay
Resolved - Dear GHX Customers,


STATUS UPDATE:
GHX teams identified the root cause of the issue impacting My Exchange updates and IBR order visibility and deployed corrective measures that have fully resolved the issue.

Monitoring for the past 24 hours has confirmed normal processing and transaction-status visibility with no further impact on My Exchange updates or IBR processing.


If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.


Thank you,
GHX Customer Care Team
Mar 28, 14:44 MDT
GHX My Exchange: Transaction Updates - Posting Delay
Resolved - Dear GHX Customers,
Please see the Issue Summary below for additional information related to this issue.


ISSUE SUMMARY:
GHX teams identified the root cause of the issue impacting My Exchange updates and purchase orders parked in the IBR application and implemented system updates to resolve. We will continue to monitor system performance for any issues.



TRANSACTION IMPACT
* All impacted transaction updates have been posted on My Exchange, and the system continues functioning in real time.
* Orders parked in IBR are visible and available for release; ongoing orders are presenting normally with full user access to manage orders.


If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.


Thank you,
GHX Customer Care Team
Mar 28, 11:46 MDT
Monitoring - Dear GHX Customers,
Please see the Issue Summary below for additional information related to this issue.


ISSUE SUMMARY:
GHX teams identified the root cause of the issue that was impacting My Exchange updates and purchase orders parked in the IBR application, and implemented system updates to resolve. We will continue to monitor system performance for any issues.



TRANSACTION IMPACT
* All impacted transaction updates have been posted in My Exchange and the system continues to function in real-time.
* Orders parked in IBR are visible and available for release; ongoing orders are presenting normally with full user access to manage orders.


If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.


Thank you,
GHX Customer Care Team
Mar 27, 09:06 MDT
Update - Dear GHX Customers,
Please see the Issue Summary below for additional information related to this issue.


ISSUE SUMMARY:
My Exchange status updates have all been processed as of 7:45 PM MT. GHX teams are still evaluating the technical issue and we will provide further updates tomorrow morning.


TRANSACTION IMPACT
* Orders in a parked status in the Intelligent Business Rules (IBR) application from today 3/26 are visible and able to be released.


If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 26, 20:49 MDT
Update - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.


ISSUE SUMMARY:
The current status has not changed, GHX teams remain on task and are focused on resolving this issue.
We will provide an update when the issue is resolved, or at 7:00 AM EST, depending on progress toward resolution.




TRANSACTION IMPACT
* Most transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange continue to be delayed. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible and thus unable to be released until the issue is resolved.



If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 26, 16:52 MDT
Update - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.


ISSUE SUMMARY:
We do not expect to see improvement in the next 2 hours, which will take us to the end of the business day.
GHX teams remain on task and will continue until the issue is fully resolved.
We will provide continued updates as progress develops, including final notification when the issue is fully resolved.



TRANSACTION IMPACT
* Most transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange are delayed for up to 4.5 hours. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible and thus unable to be released until the issue is resolved.


If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 26, 14:00 MDT
Update - Dear GHX Customers,

GHX teams continue working to resolve the issue that is impacting transaction updates in My Exchange and parked orders in IBR.


ISSUE SUMMARY:
There is currently no change in status.


TRANSACTION IMPACT
* Transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange are delayed for up to 4 hours. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible and thus unable to be released until the issue is resolved.


We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 26, 13:03 MDT
Update - Dear GHX Customers,

GHX teams continue working to resolve the issue that is impacting transaction updates in My Exchange and parked orders in IBR.


ISSUE SUMMARY:
There is currently no change in status.


TRANSACTION IMPACT
* Non IBR-parked transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange are delayed for up to 3.5 hours. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible and thus unable to be released until the issue is resolved.


We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 26, 12:30 MDT
Update - Dear GHX Customers,

GHX teams continue working to resolve the issue that is impacting transaction updates in My Exchange and parked orders in IBR.


ISSUE SUMMARY:
There is currently no change in status.


TRANSACTION IMPACT
* Transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange are delayed for up to 3 hours. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible until the issue is resolved.


We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 26, 11:43 MDT
Update - Dear GHX Customers,

GHX teams continue working to resolve the issue that is impacting transaction updates in My Exchange and parked orders in IBR.


ISSUE SUMMARY:
There is currently no change in status.


TRANSACTION IMPACT
* Transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange are delayed for up to 2.5 hours. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible until the issue is resolved.


We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Mar 26, 11:10 MDT
Investigating - Dear GHX Customers,

GHX teams have identified an issue that is impacting transaction updates being posted in the My Exchange application, including visibility to parked orders in the IBR application.


ISSUE SUMMARY:


TRANSACTION IMPACT
* Transactions continue to process through the exchange and are delivered in real-time; however, status updates in My Exchange are delayed for up to 2 hours. These will be updated once the issue is resolved.

* Orders in a parked status in the Intelligent Business Rules (IBR) application will not be visible until the issue is resolved.


We are working to resolve the issue as quickly as possible and will continue to provide updates until it is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Mar 26, 10:45 MDT
Purchase Order History (POHX) Processing Delay
Resolved - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.

ISSUE SUMMARY:
GHX has successfully resolved the issue, and we no longer experience delays in processing Purchase Order History (POHX) files. They are now processed in real-time. If you still encounter any issues, please let us know immediately so we can investigate promptly.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 28, 10:37 MDT
Monitoring - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.

ISSUE SUMMARY:
We are still experiencing a delay in processing Purchase Order History (POHX) files, estimated at approximately 8 hours. This delay may impact invoice smoothing, exception management, and matching within the application.

Please be assured that we are actively working to resolve the issue and expect to fully catch up over the weekend.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 27, 17:04 MDT
Investigating - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.

ISSUE SUMMARY:
We are currently experiencing a delay in processing Purchase Order History (POHX) files, estimated at approximately 8 hours. As a result, this may impact invoice smoothing, exception management, and matching within the application.

Please be assured that we are actively working to resolve the issue and expect to fully catch up over the weekend.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Mar 27, 09:35 MDT
Mar 27, 2025
Mar 26, 2025
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
eInvoicing Provider Advanced Application - Users unable to sort invoices Alphabetically
Resolved - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested to be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
Technical teams have deployed a solution to an issue preventing users from sorting invoices Alphabetically in the eInvoicing Provider Advanced application. We have validated that sorting is now working as expected.

If you have any questions or require additional support, don’t hesitate to get in touch with GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/

Thank you,
GHX Customer Care
Mar 21, 20:16 MDT
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
Technical teams continue to research an issue preventing users from sorting invoices Alphabetically in the eInvoicing Provider Advanced application. We will continue to keep you informed as new information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.
If you have any questions or require additional support, don’t hesitate to get in touch with GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/

Thank you,
GHX Customer Care
Mar 20, 08:33 MDT
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
Technical teams continue to research an issue preventing users from sorting invoices Alphabetically in the eInvoicing Provider Advanced application. We will continue to keep you informed as new information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.
If you have any questions or require additional support, don’t hesitate to get in touch with GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/

Thank you,
GHX Customer Care
Mar 19, 09:33 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
Users are unable to sort invoices Alphabetically in the eInvoicing Provider Advanced application. Our technical teams are currently researching this issue, and we will let you know as soon as we have additional information.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Mar 18, 12:10 MDT
Mar 20, 2025
Mar 19, 2025
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